FIBARO FGHC3-001 Manuel d'installation - Page 14
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Warranty terms and conditions
1. FIBAR GROUP S.A. with its registered office
in Wysogotowo, ul. Serdeczna 3, 62-081
Wysogotowo, entered into the Register of
Entrepreneurs of the National Court Register
maintained by the District Court for Poznań-
Nowe Miasto and Wilda in Poznań, VIII
Commercial Division of the National Court
Register
(KRS)
NIP 7811858097, REGON: 301595664, share
capital PLN 1,182,100 paid in full, other contact
information is available at: www.fibaro.com
(hereinafter "the Manufacturer") guarantees that
the device sold (hereinafter referred to as: "the
Device") is free from material and manufacturing
defects.
2. The Manufacturer shall be responsible for
malfunctioning of the Device resulting from
physical defects inherent in the Device that
cause its operation to be incompatible with the
specifications within the period of:
• 24 months from the date of purchase by the
consumer,
• 12 months from the date of purchase by
a business customer
The consumer and business customer hereinafter
collectively referred to as "Customer".
3. The Manufacturer shall remove any defects
revealed during the warranty period, free of
charge, by repairing or replacing (at the sole
discretion of the Manufacturer) the defective
components of the Device with new or
regenerated components. The manufacturer
reserves the right to replace the entire Device
with
a
new
The Manufacturer shall not reimburse for the
device.
14
under
number:
553265,
or
refurbished
device.
4. Under special circumstances, the Manufacturer
may replace the Device with a different device
most similar in technical characteristics.
5. Only the holder of a valid warranty document
shall be entitled to make claims under warranty.
6. Before making a complaint, the Manufacturer
recommends using the telephone or online
support available at fibaro.com/en/support/.
7. In
order
to
the
Customer
Manufacturer via the email address given at
fibaro.com/en/support/.
8. After the complaint has been properly submitted,
the Customer will receive contact details for
the Authorized Service Provider ("ASP"). The
Customer should contact and deliver the
Device to ASP. Upon receipt of the Device, the
manufacturer shall inform the Customer of the
return merchandise authorization number (RMA).
9. Defects shall be removed within 30 days from
the date of delivering the Device to ASP. The
warranty period shall be extended by the time in
which the Device was kept by ASP.
10. The faulty device shall be provided by the
Customer with complete standard equipment
and documents proving its purchase.
11. The cost of transporting the Device within
the territory of the Republic of Poland shall be
covered by the Manufacturer. The international
shipping cost shall be covered by the Customer.
For unjustified complaints, ASP may charge the
Customer with costs related to the case.
12. ASP shall not accept a complaint claim when:
• the Device was misused or the manual was not
observed,
• the Device was provided by the Customer
submit
a
complaint,
should
contact
the