Digisol SKYROS SERIES Manuel d'installation rapide - Page 14

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FAQ

Following are the solutions to problems that may occur during the installation and

operation of the Digisol IP Camera.

1. Cannot access the IP camera.

 Please make sure the IP camera is correctly powered. (the 'Power' LED should be

on)

 Please confirm the IP address setting of the computer you're using. If the IP

Camera and the laptop are not in the same subnet, they will not be able to

communicate with each other.

 Please modify the IP address of the laptop to match the subnet of the IP camera.

 In case, the IP address of the IP camera is not known, reset it to factory default

value by pressing 'reset' button on the IP camera.

 If you're trying to connect to the IP camera from Internet, please make sure the

port that IP camera uses is not blocked by firewall or other software / hardware.

 Contact DIGISOL helpdesk, if above solutions do not work.

2. Image refreshes very slowly.

 Try a higher frame rate setting.

 Try a lower resolution.

 If you're connecting this camera from Internet, it could be caused by a slow

Internet connection, and it's not a problem caused by camera. However, when the

network connection is slow, you should use lower frame rate / resolution.

 Contact DIGISOL helpdesk, if above solutions do not work.

This product comes with Two Year warranty. For further details about

warranty policy and Product Registration, please visit support section of