TROUBLESHOOTING
The following problems may not be due to a machine failure, so please check again before calling for service. In the
event that service is required, turn off the main switch, unplug the power plug from the outlet. Problems related to the
printer function are described in this chapter. For troubleshooting related to general machine use, the copier function
or the network scanner function, please read "Troubleshooting" in the corresponding manuals.
Problem
Printer is on but data is
Is the interface cable correctly connected?
not received.
Has the printer driver been installed correctly? Install the appropriate printer driver. (See the
Is the printer driver correctly selected? / Has it
been configured in the network (when using
as a network printer)?
Data is received but not
Has the specified size and type of paper been
printed.
loaded?
Printer
cannot
be
Has the printer driver been installed correctly? Install the appropriate printer driver. (See the
selected
from
computer.
The orientation of the
Are the print orientation settings in the printer
image is incorrect on
driver correct?
the print.
The
edges
of
the
There are margins around the edges of the
printed
image
are
paper where printing is not possible. Does the
missing.
image overlap those margins?
Printer prints in reverse
Has reverse page order been selected in the
order.
software application?
Printer stops in the
Has the tray full sensor activated and stopped
middle of a print job.
printing because too many pages are in the
exit tray?
Is the tray out of paper?
Printing
is
not
on
Has paper selection been set to Automatic in
desired paper size.
the printer driver?
Printer
write
error
Is the timeout setting for the printer driver too
occurs when printing
short?
from the parallel port.
A notice page is printed
Has the number of hold jobs reached 100?
when a print job is sent
to
the
printer
for
retention.
Password
entry
is
Did you enter a password for the retention
requested.
function?
TABLE OF CONTENTS
Check
Make sure the USB or parallel cable is correctly
connected to the machine and your computer.
"INSTALLATION GUIDE".)
Make sure that this printer is selected in the software
application software or use an appropriate utility to
check that the printer is registered on the network.
Load paper, select another paper size or cancel
printing.
"INSTALLATION GUIDE".)
Correct the orientation in the printer driver.
Change the print area or reduce the image size.
Cancel the reverse order printing in the application
software.
Remove the paper from the exit tray.
Load paper. (See page 2-2 of the Operation Manual
(for general information and copier information).)
Ensure that the desired paper is set in a paper tray of
the printer and select "Auto Select" in the paper
selection of the printer driver.
Set a longer time in the timeout setting in the printer
driver.
Delete unneeded hold jobs. If you wish to delete all
hold jobs, use the [DELETE THE PRINT HOLD DATA]
key operator program
Password is needed when executing printing. If the
password is not known, printing cannot be executed.
BEGINNING OF CHAPTER
Solution or cause
(page
6-5).
7-2
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