Crestron DigitalMedia 8G+ DM-RMC-4K-100-C-1G Manuel complémentaire - Page 9
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Troubleshooting
The following table provides troubleshooting information. If further assistance is required,
contact a Crestron customer service representative.
DM-RMC-4K-100-C-1G Troubleshooting
The video is not being
displayed, but the audio may
be heard.
The video is intermittent.
The DM-RMC-4K-100-C-1G
cannot establish a link to the
device that is connected to
the DM IN port. The DM link
status LED is off.
The DM-RMC-4K-100-C-1G
does not remain powered on.
The video flickers or drops
when the
DM-RMC-4K-100-C-1G is
touched or when metal in the
vicinity of the device is
touched.
Supplemental Guide – DOC. 7725A
TROUBLE
The HDCP settings of one or more
DigitalMedia devices in the signal
path do not support the HDCP level
of the source.
The display does not support the
HDCP level of the source.
The HDMI cable connections are
faulty.
The cable connections are faulty.
When the DM-RMC-4K-100-C-1G
is not being powered by the
included power pack, the DM IN
port is not connected to a PoDM
PSE port.
The DM-RMC-4K-100-C-1G is not
properly grounded.
DM-RMC-4K-100-C-1G: Wall Plate 4K DigitalMedia 8G+ Receiver • 5
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Ensure that the HDCP
settings of all DigitalMedia
devices in the signal path
support the HDCP level of the
source.
Ensure that the display
supports the HDCP level of
the source.
Verify that each end of the
cable is connected properly.
Verify that each end of the
cable is connected properly.
If necessary, check the cable
terminations.
Ensure that the DM IN port is
connected to a PoDM PSE
port when not being powered
by the included power pack.
Ensure that the
DM-RMC-4K-100-C-1G is
properly grounded.