Cisco 6800 Series Manuel de dépannage - Page 9

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Troubleshooting

Step 10

Scroll to the end of the log, hold Shift and then click at the end of the log.

Step 11

Press Ctrl+C.

Step 12

Go to the text editor and click in the top of the file body.

Step 13

Press Ctrl+V.

Step 14

Save the file to a known location on your PC.

Name the file with the log type, date, and time. For example, siplog_20181212.txt.

Collect Troubleshooting Logs for a Repeatable Problem

When you have problems with your system, the SIP logs and syslogs may help to identify the problem. Your

service provider may need this information to fix the problem.

The sections

contents of the logs.

Use this procedure if the problem is repeatable. If you can't recreate the problem, use

Logs for a General Problem, on page

Before you begin

Connect to the base station web page as described in

Open Notepad or a similar test editor and open a new file.

Procedure

Step 1

Use

Step 2

Click Syslog.

Step 3

Click Clear.

Step 4

Click Syslog.

Step 5

Click Clear.

Step 6

Recreate the problem.

Step 7

Click Syslog.

Step 8

Click at the beginning of the log.

Step 9

Scroll to the end of the log, hold Shift and then click at the end of the log.

Step 10

Press Ctrl+C.

Step 11

Go to the text editor and click in the top of the file body.

Step 12

Press Ctrl+V.

Step 13

Save the file to a known location on your PC.

Name the file with the log type, date, and time. For example, syslog_20181212.txt.

Step 14

Click SIP Log.

Step 15

Click at the beginning of the log.

Step 16

Scroll to the end of the log, hold Shift and then click at the end of the log.

SIP Log Web Page Fields

Change the Debug Log Level, on page 10

Collect Troubleshooting Logs for a Repeatable Problem

and

Syslog Web Page Fields

Sign into the Administration Web

to change the debug level to Debug.

give you some information about the

Collect Troubleshooting

Page.

Troubleshooting