Cisco 7965 Manuel de l'utilisateur - Page 5

Lake Washington Technical College IP Phone Agent User Guide

IP Phone Agent

IP Phone Agent is a telephone system service that allows agents to log in to receive calls to a telephone number as

part of a coordinated group. There are three pieces of information that make up an Agent ID:

User ID: An agent's user ID is the same as an agent's Lake Washington Technical College network ID.

Password: The initial

password

password will be provided in the Lake Washington Technical College Unified Communications Manager User Web

Page Guide.

Extension: The agent's ACD Extension (as shown on the paper label on the agent's phone, this will be on the bottom line

button). In some documentation and online resources for the system, ACD Extension may also be represented at IPCC

Extension.

Starting IP Phone Agent

Press the Services button on your phone. Use the navigation button to scroll to the IP Phone Agent service.

This is an example of the IP Phone Agent screens shown in the Cisco IP Phone Agent User Guide, which will be

reproduced in this guide. This guide was written with a different phone model as a reference. It has been seen that the

content of the following screen is shown in the 6961 series phone, just one line of text at a time. Use the navigation

button on the phone to see other lines of the screens shown in this guide. This applies to all the IP Phone Agent screen

figures in this guide.

Screen title

Menu option

Soft key

definitions

for each agent is "12345" (without the quotes). Instructions for changing this

fP Phone Agent initial menu your menu might differ)

Time and date

14:23 02/15/09

SERVICES

1 IP PHONE AGENT

Make Your Selection...

Select

Exit

Primary extension

8100