Cisco Webex 860 Manuel de dépannage - Page 2

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Details Available on the Phone

Problem

Voicemail connection error. Unable to

connect.

when the user navigates to the Voicemail tab of

the Cisco Phone app.

This feature has been disabled by your

administrator

to the Voicemail tab of the Cisco Phone app.

Details Available on the Phone

You can see some status and details about the phone from the Cisco apps.

This information helps you troubleshoot problems when you are in the same location as your user.

View Phone Information

The About phone setting displays information such as the Device name, Model & hardware, Android

version, Wi-Fi MAC address, Bluetooth address, and Build number.

Note

To access the Settings app from any screen, swipe down on the status bar at the top of the screen and tap the

Settings

Note

You can also access the Settings app from the Launcher screen. Swipe up to open the Launcher.

Procedure

Step 1

Access the Settings

Step 2

Tap About phone.

Access Phone Status and Device Information

The Cisco phone status and Device information menus provide information about the device and the

connections between the phone and the call control system.

Troubleshooting

toast notification appears on the screen

appears when the user navigates

gear icon.

app.

Solution

Visual voicemail is unable to connect to the Cisco Unity

Connection server. Investigate potential connectivity

issues between the user's phone and the server.

Enable visual voicemail from the Phone Configuration

page in Cisco Unified Communications Manager. This

error appears only if visual voicemail was enabled

previously, and then disabled.

Troubleshooting