Cisco T-Mobile Home HiPort Manuel de l'utilisateur - Page 22
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Appendix A
Appendix A:
Troubleshooting
Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect
to the Internet:
Make sure that the HiPort is powered on . The Power
•
LED should be green and not flashing .
If the Power LED is flashing, then power off all of
•
your network devices, including the modem, HiPort,
and computers . Then power on each device in the
following order:
1 .
Cable or DSL modem
2 .
HiPort
3 .
Computer
Check the cable connections . The computer should
•
be connected to the Ethernet/PC port on the HiPort,
and the modem must be connected to the Internet
port on the HiPort .
The modem does not have an Ethernet port.
The modem is a dial-up modem for traditional dial-up
service . To use the HiPort, you need a cable/DSL modem
and high-speed Internet connection .
You cannot use the DSL service to connect manually to
the Internet.
After you have installed the HiPort, it will automatically
connect to your Internet Service Provider (ISP), so you no
longer need to connect manually .
The DSL telephone line does not fit into the HiPort's
Internet port.
The HiPort does not replace your modem . You still need
your DSL modem in order to use the HiPort . Connect the
telephone line to the DSL modem, insert the setup CD into
your computer, and then follow the on-screen instructions .
When you double-click the web browser, you are
prompted for a username and password. If you want to
get rid of the prompt, follow these instructions.
Launch the web browser and perform the following steps
(these steps are specific to Internet Explorer but are similar
for other browsers):
1 .
Select
Tools > Internet Options .
2 .
Click the
Connections tab .
3 .
Select
Never dial a connection .
OK .
4 .
Click
HiPort User Guide
The HiPort does not have a coaxial port for the cable
connection.
The HiPort does not replace your modem . You still need
your cable modem in order to use the HiPort . Connect your
cable connection to the cable modem, insert the setup
CD into your computer, and then follow the on-screen
instructions .
You need to modify the settings on the HiPort.
Open the web browser (for example, Internet Explorer or
Firefox), and enter the HiPort's IP address in the address
field (the default IP address is 192.168.29.1) . When
prompted, leave the User name field blank and enter the
password to the HiPort (the default is admin) . Click the
appropriate tab to change the settings .
The Power or Phone LED is blinking or lit.
These LEDs indicate the following conditions .
LED
Action
Condition
Blinking
Power
HiPort is booting up .
Green
HiPort is powering up or
Blinking
Power
performing a firmware upgrade . Do
Amber
NOT power off the device .
HiPort SIM card detection or
Blinking
registry failed . Check that:
Power
Green/
1 . SIM card is activated with @Home
Amber
service and installed properly .
2 . You have an Internet connection .
No E911 registered . Please verify
that you have registered for 911
Emergency Calling by going to the
Solid
Power
website at www.mytmobile.com
Amber
and log in . You will see a tab labeled
911 that will allow you to verify if
this information has been updated .
HiPort has received voice mail .
Blinking
Phone
Once you retrieve your voice mail,
Blue
the LED will go back to solid blue .
Troubleshooting
20