Cisco 7821 Manuel - Page 19

Your Phone

Accessibility Features

Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility

impaired.

For detailed information about the accessibility features on these phones, see

support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Troubleshooting

You may experience issues related to the following scenarios:

• Your phone cannot communicate with the call control system.

• The call control system has communication or internal problems.

• Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone

for troubleshooting purposes.

Procedure

Step 1

Press Applications

Step 2

Select Phone information.

Step 3

(Optional) Press Show detail to view the active load information.

Step 4

Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to

troubleshoot performance problems. Depending on the configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Procedure

Step 1

Press Report quality.

Step 2

Scroll and select the item that closely matches your problem.

Accessibility Features

http://www.cisco.com/c/en/us/

Your Phone