Argonaut R515-HT Manuel de référence - Page 15

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Customer Support & Repair Service Policy

Every Argonaut product comes with support and repair service features. Argonaut Computer, Inc.

has designed a Customer Support and Repair Services Policy to provide these services to its valued

customers. The following sections detail each service as they relate to Argonaut hardware and

software products.

Technical Support

All technical support requests for Argonaut products shall be submitted to the attention of "Technical Support" via

telephone - (951) 813-3600, fax - (858) 454-9224, or email - [email protected]. Customer must

provide Technical Support with a model and serial number to best assist the customer's needs. Technical Support reserves

the right to determine the scope of warranty coverage.

Proof of Warranty

The customer shall provide an invoice number, date of purchase, and the product model and serial number

to verify proof of warranty. Argonaut Computer, Inc. has a database which Technical Support may access

to retrieve customer invoice information; however, customer must provide the product model and serial

number to verify authenticity.

Customer should also inform Technical Support of whether he/she

purchased the product independently or through a dealer to direct the appropriate database search.

Technical Support for Hardware

Technical support for diagnosing problems with hardware on Argonaut products will be provided within

the limited warranty term. The standard limited warranty term is one year, unless an extended warranty is

purchased. Following the warranty term, hardware support will be provided for a fee, which will be

charged to the customer's credit card, on a per-incident basis.

In-Warranty Repairs

To request repair services on your Argonaut product within the warranty period, customer must contact

Technical Support to determine the nature of the problem and relevant coverage. In the event customer's

Argonaut product needs service, a Return Material Authorization (RMA) number will be assigned and

instructions for shipment to our Service Center will be provided. Please note all RMA shipments to our

Service Center must be prepaid. We will pay the domestic ground shipping within the 48 continental states

back to you. Customer will be required to pay freight back on all shipments to Alaska, Hawaii or

international locations. Any shipments to our Service Center without an RMA will be refused. Any RMA

sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a premium

overnight charge at the expense of the customer, and could delay repair services up to 1 week for rerouting.

Minimum lead-time for all in-warranty repairs is 2 weeks.

NOTE: Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not

extended on repaired product.

Out-of-Warranty Repairs

To request repair services on a known out-of-warranty Argonaut product or if customer is uncertain of

warranty coverage, customer must contact Technical Support to determine the nature of the problem and

relevant warranty coverage. In the event customer's Argonaut product needs out-of-warranty service, an

Out-of-Warranty Return Material Authorization (RMA) number will be assigned and instructions for

shipment to the Service Center will be provided. Please note all Out-of-Warranty RMA shipments to our

Service Center must be prepaid. Any shipments to our Service Center without an RMA will be refused.

Any RMA sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a

premium overnight charge at the expense of the customer, and could delay repair services up to 1 week for

rerouting. Customer will be charged an inspection and evaluation fee for all Out-of-Warranties RMA

products shipped to our Service Center. Upon customer's authorization to proceed with repairs, the

inspection and evaluation fee will be applied to overall repair charges (new product and/or parts not

included). Customer will be required to pay freight on all Out-of-Warranty RMA returns whether repairs

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