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Cisco - Hardware Troubleshooting for Cisco 1700 Series Routers

Tips:

If you want to keep the same features as the version that is currently running on your router,

but don't know which feature set you are using, enter the show version command on your

router and paste it into the

important to check for feature support, especially if you plan to use recent software features.

If you need to upgrade the Cisco IOS software image to a new version or feature set, refer

How to Choose a Cisco IOS Software Release

3. If you determine that a Cisco IOS software upgrade is required, follow the

and Upgrade Procedure

Tip: If your 1700 does not have a connection to the network or does not have a valid Cisco IOS

software image, you may need to use the console port of the router to perform an

Console Download Procedure Using

Trivial File Transfer Protocol (TFTP) server.

4. If the router does not boot after a Cisco IOS software upgrade, refer to the

section of this document for more information.

Error Messages

The

Error Message Decoder

message. Error messages appear on the console of Cisco products, usually in the following form:

%XXX-n-YYYY : [text]

Here is an example error message:

Router# %SYS-2-MALLOCFAIL: Memory allocation of [dec] bytes failed from [hex],

pool [chars], alignment [DEC]

Some error messages are informational only, while others indicate hardware or software failures and

require action. The

Error Message Decoder

message, a recommended action (if needed), and if available, a link to a document that provides

extensive troubleshooting information about that error message.

Conventions

For more information on document conventions, refer to the

Modules and Cards

The Cisco 1700 Series Routers include two WAN interface card slots. In addition, the Cisco 1750 and

Cisco 1751 routers include one Voice Interface Card (VIC) slot that can be used only for a voice

interface card. The Cisco 1760 router includes two VIC-only slots. However, not all Cisco WAN

Interface Cards (WICs), Voice Interface Cards (VICs), and Voice WAN Interface Cards (VWIC)s are

supported by the 1700 Series Router. The documents below can help you verify that the module/card is

supported:

http://kbase:8000/paws/servlet/ViewFile/17959/hwts_1700_17959.xml?convertPaths=1

Output Interpreter

for the Cisco 1700 Series Router.

ROMmon. This procedure does not require the use of a

(

) tool allows you to check the meaning of an error

registered

customers only

(

registered

(

registered

customers only

for more information.

) tool provides an explanation of the

customers only

Cisco Technical Tips

Page 3 of 12

) tool to find out. It is

Software Installation

Xmodem

Router Does Not Boot

Conventions.

01/10/2004