TomTom VIA 53 Manuel de dépannage - Page 14

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1. Open Windows Explorer, right-click Computer (or My Computer) and select Manage.

Note: If you receive a message asking to confirm administrator permission, confirm by

clicking Yes or OK.

2. Select Device Manager.

3. Double-click Network Adapters.

The navigation device can be listed as "unknown device", "TomTom #...", where ... is a number,

"RNDIS" or "Remote NDIS Compatible Device".

Note: if the device is not listed under Network Adapters, double-click Other devices

For detailed steps to resolve this issue, select the device that is listed, below.



Unknown device



TomTom #... / RNDIS / Remote NDIS Compatible Device

If the navigation device is listed as "unknown device", follow these steps.

1. Right-click "Unknown device" and select Uninstall.

2. Soft reset the navigation device. For help, see How do I reset my device if it freezes or

does not start?

3. Restart the computer.

When the computer has restarted, the navigation device should be recognised when you connect

it to the computer.