Motorola MB8600 Manuel de démarrage rapide - Page 9

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Troubleshooting Tips

What if I can't make an Internet connection right after

installation?

• First turn your cable modem off for at least 8 seconds, then

on, to see if that fixes the problem.

• Check the connections you've made to your cable modem –

power, Ethernet, and coax. Are those connections good?

• Check that the modem's power cube is plugged into a live

outlet, and that the Ethernet cable is connected securely.

• Make sure that your coax cable is live. You can check that by

using it with a TV.

• Check that you provided the correct setup information to

your cable service provider.

• Contact your cable service provider to make sure they've

turned on your Internet service.

What if my cable modem has been working, and then

stops working?

• First turn your cable modem off for at least 8 seconds, then

on, to see if that fixes the problem.

• If the modem's lights don't come on, check that the modem

is getting power from its power cube and that the modem's

power button is on.

• Check your cable modem cables.

• Check with your service provider. Sometimes there's a

service outage or some other service issue.

What if I'm getting Internet service but my speed is

disappointing?

• Be sure you know what speed you're paying for.

• Check the speed with a computer plugged into the modem.

Use one of the tools found when you search the phrase:

broadband speed test.