Toshiba 24 WA20 Series Manuel d'utilisation - Page 36

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Toshiba 24 WA20 Series Manuel d'utilisation

Troubleshooting & Tips

TV does not switch on

• Make sure the power cord is plugged in securely to

power outlet.

• Disconnect the power cable from the power outlet.

Wait for one minute then reconnect it.

• Press the Standby/On button on the TV.

TV does not respond to the remote control

• The TV requires some time to start up. During this

time, the TV does not respond to the remote control

or TV controls. This is normal behaviour.

• Check if the remote control is working by means of

a mobile phone camera. Put the phone in camera

mode and point the remote control to the camera

lens. If you press any key on the remote control

and you notice the infra red LED flicker through the

camera, the remote control is working. The TV needs

to be checked.

If you do not notice the flickering, the batteries may

be exhausted. Replace the batteries. If the remote is

still not working, the remote control might be broken

and needs to be checked.

This method of checking the remote control is not

possible with remote controls which are wirelessly

paired with the TV.

No Channels

• Make sure that all cables are properly connected and

that the correct network is selected.

• Make sure that the correct channel list is selected.

• Make sure that you have entered the correct channel

frequency if you have done manual tuning.

No picture / distorted picture

• Make sure that the antenna is properly connected

to the TV.

• Make sure that the antenna cable is not damaged.

• Make sure that the correct device is selected as the

input source.

• Make sure that the external device or source is

properly connected.

• Make sure that the picture settings are set correctly.

• Loud speakers, unearthed audio devices, neon

lights, high buildings and other large objects can

influence reception quality. If possible, try to improve

the reception quality by changing the antenna

direction or moving devices away from the TV.

• Change to a different picture format, if the picture

does not fit the screen

• Make sure that your PC uses the supported

resolution and refresh rate.

No sound / poor sound

• Make sure that the sound settings are correctly set.

• Make sure that all cables are properly connected.

• Make sure that the volume is not muted or set to

zero, increase the volume to check.

• Make sure that the TV audio output is connected to

the audio input on the external sound system.

• Sound may be coming from only one speaker. Check

the balance settings from Sound menu.

Input sources - can not be selected

• Make sure that the device is connected to the TV.