SUPPORT AND INFORMATION SOURCES
UNRIVALED SERVICE AND SUPPORT
Behind every Xerox product is a large network of customer support
that's unrivaled in the industry and available when you need it.
Xerox service professionals use leading-edge technologies to keep
you up and running. They're even linked to the engineers who
designed your product, so you can be confident when you choose
Xerox. And genuine Xerox supplies are always readily available.
TOTAL SATISFACTION GUARANTEED
The exclusive Xerox Total Satisfaction Guarantee, recognized as
unique in the industry, covers every Phaser device that has been
continuously maintained by Xerox or its authorized representatives
under a Xerox express warranty or Xerox maintenance agreement.
You decide when you're satisfied.
XEROX OFFICE SERVICES SUPPORT
Asset Management Services
• Asset Optimization and Tracking — Process and tools to
optimize an enterprise's office output infrastructure and
reduce hard costs.
• Break-Fix Management — Single point of ownership
and management for break-fix service for all brands of
office output devices, regardless of manufacturer
• Supplies Management — Process and tools to procure,
monitor and replenish all document related supplies
proactively.
Imaging and Output Management Services
• Output Management — Single point of management
of office output from all output devices, regardless of
manufacturer.
• Image Capture and Workflow — Cost efficient solutions
for capturing, managing, retrieving and distributing
information into digital repositories.
Support Services
• Technology Procurement & Deployment — A creative
and flexible end-to-end print/computer product acquisition
solution that uses a single-point-of-contact model, while
lowering the total cost of acquisition.
• Help Desk Services — A broad range of enterprise services,
managed through a centralized single point of contact and
delivered through either an on-site or off-site model.
• End User Services — Microsoft software implementation,
IT project consulting, and customer education.
Access Managed Services
• Student and Library Patron Access — Custom designed
and implemented customer-managed solutions for student
and library patron print access management.
ADDITIONAL INFORMATION SOURCES
Phaser 6360 Front Panel:
• The Front Panel offers tools and information pages to
help with machine setup, feature selections, operational
problems, media feed and supply issues.
Customer Documentation Contains:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
On the Web
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the same
troubleshooting Knowledge Base used by Xerox
Customer Support staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
PHASER 6360 EVALUATOR GUIDE
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