Xerox 6360V_DN Manuel de l'évaluateur - Page 15

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Section 4: Configurations, Specifications, Supplies,

Options, Support and Additional Information Sources

Support and Additional Information Sources

Unrivaled service and support

Behind every Xerox product is a large net-

work of customer support that's unrivaled

in the industry and available when you

need it. Xerox service professionals use

leading-edge technologies to keep you up

and running. They're even linked to the

engineers who designed your product, so

you can be confident when you choose

Xerox. And genuine Xerox supplies are

always readily available.

Total satisfaction guaranteed

The exclusive Xerox Total Satisfaction

Guarantee, recognized as unique in the

industry, covers every Phaser device that

has been continuously maintained by

Xerox or its authorized representatives

under a Xerox express warranty or Xerox

maintenance agreement. You decide when

you're satisfied.

Xerox Office Services Support

Asset Management Services

• Asset Optimization and Tracking —

Process and tools to optimize an enter-

prise's office output infrastructure and

reduce hard costs.

• Break-Fix Management — Single

point of ownership and management

for break-fix service for all brands of

office output devices, regardless of

manufacturer

• Supplies Management — Process and

tools to procure, monitor and replenish all

document related supplies proactively.

Imaging and Output

Management Services

• Output Management — Single point

of management of office output from

all output devices, regardless of

manufacturer.

• Image Capture and Workflow —

Cost efficient solutions for capturing,

managing, retrieving and distributing

information into digital repositories.

Support Services

• Technology Procurement & Deployment

— A creative and flexible end-to-end

print/computer product acquisition solu-

tion that uses a single-point-of-contact

model, while lowering the total cost of

acquisition.

• Help Desk Services — A broad range of

enterprise services, managed through a

centralized single point of contact and

delivered through either an on-site or

off-site model.

• End User Services — Microsoft software

implementation, IT project consulting,

and customer education.

Access Managed Services

• Student and Library Patron Access —

Custom designed and implemented

customer-managed solutions for

student and library patron print

access management.

Additional Information Sources

Phaser 6360 Front Panel:

• The Front Panel offers tools and informa-

tion pages to help with machine setup,

feature selections, operational problems,

media feed and supply issues.

Customer Documentation Contains:

• Installation Guide

• Quick Use Guide

• Software and Documentation CD-ROM

• Registration Card

• Warranty Booklet

On the Web

Visit www.xerox.com/office for:

• Product, supplies and support

information

• Downloading drivers

• Finding your local Xerox sales

representative

• Online documentation

Visit www.xerox.com/office/support for:

Support and service information, including

the same troubleshooting Knowledge Base

used by Xerox Customer Support staff to

provide the latest technical information on:

• Application issues

• Errors

• Print-quality issues

• Troubleshooting

Xerox Phaser 6360 Evaluator Guide