Xerox XC355 Manuel de l'utilisateur - Page 43
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3-Year Limited Warranty
ln the USA
TOTAL SATISFACTION GUARANTEE:
Xerox warrants that if you are not totally satisfied with the performance of the Xerox Copier which
this warranty statement accompanies, at your option and upon your request, Xerox will exchange
or repair it at any time within three (3) years after your purchase.
IMPORTANT: This warranu applies only to Xerox copiers purchased and used in the United
States. This warranty gives you specitic legal rights, and you may also have other ights which
vary from state to state.
PROOF OF PURCHASE:
To obtain an exchange or repair, proof of purchase is required. You must, within 10 days after
purchase, mail the enclosed registration card to Xerox Corporation Deslitop Products
Group, P.O. Box 431, East Bochester, New York 14445-9983. Also, when you make a
warranty claim, you must present your original receipt or bill of sale to establish your date of
purcnase.
IF YOU HAVE A PROBLEM:
The first step is to call our trained Customer Support Representative at 1-800-TEAM-XRX,
(1-800-832-6979). Many problems can be resolved overthe phone. Before you call please be
ready 10 provide the model of your copier, its serial number, date of purchase, a description of the
problem, and a valid credit card number, should it be required (Mastercard, Visa or American
Express).
HOW IS EXCHANGE OBTAINED?
Our exchange program is the easiest and quickest way to provide you with a fully
operational copier. lf you are not satisfied with the performance ol your copier, you may
request an exchange unit. Upon your authorization to accept an exchanged unit and
with appropriate security (credit card authorization) we will, at no cost to you, promptly
ship a copier in exchange for your defective unit. The exchange unit we ship to you will,
at our option, be new or reconditioned by Xerox. You must then pack and return your
defective unit to us. Upon its receipt, we will release your credit card security.
HOW IS WARRANTY REPAIR SERVICE OBTAINED?
lf you prefer that we repair your copier instead of exchanging it for another unit, our Customer
Service Representative will explain how to obtain repair service under this warranty. Please save
the original packaging materials in order to facilitate shipment.
WHAT YOU MUST DO:
Your copier is designed to perform with a minimum amount of user maintenance. You are,
however, responsible for the required user maintenance described in the User Guide orovided
with your copier. This required user maintenance includes the replacement of dry ink (tone|
cartridges, drum (copy) cartridges, or film cartridges, and clearing paper misfeeds, cleaning the
unit and other routine and oreventive maintenance
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