Blackberry 1S40555 Manuel de dépannage - Page 3

Parcourez en ligne ou téléchargez le pdf Manuel de dépannage pour {nom_de_la_catégorie} Blackberry 1S40555. Blackberry 1S40555 7 pages.

• If you use your device for work, your organization might not allow Internet tethering. For more

information, check with your administrator.

I can't use my device as a mobile hotspot

• Check if your device connected to the mobile network.

• Check if your wireless service plan is set up to use the mobile hotspot feature. If not, you must

change your wireless service plan before mobile hotspot can work on your device.

• Your service provider might not allow your device to use the mobile hotspot feature while

roaming. For more information, check your wireless service plan or contact your service

provider.

• If you're using your device for business, your organization might not allow the use of the

mobile hotspot feature. For more information, check with your administrator.

I can't find the mobile hotspot password

• If you set up a mobile hotspot on your phone, you must enter the mobile hotspot password on

the device that is trying to connect to your mobile hotspot.

• To find your password,on your BlackBerry device. In order to view additional Settings, swipe

down from the top of the screen once by using two fingers, or twice using one finger. Tap >

More > Tethering & Mobile Hotspot, then tap Set up Mobile Hotspot. Tap the Show password

checkbox.

I forgot my password, PIN, or pattern

For security reasons, the only way that you can reset your screen lock without knowing the

password, PIN, or pattern is to delete all of your device data and set up the device again.

You can typically do this by entering your password, PIN, or pattern incorrectly ten times. Or, if

you have a remote device management app installed on your device, such as the Android™

Device Manager, you can log in to the website and delete your device data.

If you add your Google™ account to your device, the factory reset protection feature may turn

on. To set up your device again, you must add the same Google™ account. If you don't use the

same Google™ account, you can't complete the setup process.

Smart Lock doesn't unlock my device as expected

Try following steps;

• If your device doesn't unlock when you scan your face, try to improve the image Smart Lock

uses to recognize your face.

Tap > Security > Smart Lock > Trusted face > Improve face matching.

• Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device.

• Bluetooth connection can vary depending on your BlackBerry device model and the Bluetooth

enabled device.

•Usually, your device should remain unlocked while you're in a trusted location. But if your