What is the BlackBerry Desktop Redirector?
If you use Microsoft Outlook (Workgroup
installation) with an account on a Microsoft
Exchange Server version 5.5 or later and your
handheld is not enabled on a BlackBerry
Enterprise Server, you can use the BlackBerry
Desktop Redirector to set up for message service
on your handheld.
1.
Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
2.
Complete the on-screen instructions.
Select BlackBerry Enterprise Server or
•
BlackBerry Desktop Redirector as your
account integration option.
Select BlackBerry Desktop Redirector as
•
your message redirection option.
3.
Connect your handheld to your computer.
4.
On the Windows taskbar, click Start.
5.
Click Programs > BlackBerry > Desktop
Manager.
When you are prompted to generate an
•
encryption key, follow the on-screen
instructions.
Your computer must be on and the BlackBerry
Desktop Redirector must be running to send and
receive messages on your handheld.
Can I set up for email using both BlackBerry
Enterprise Server and Mobile Email?
To set up using more than one service, complete
the steps in "Setting up for email using BlackBerry
Enterprise Server" on page 4 followed by the steps
in "Setting up for email using Mobile Email" on
page 6.
Contact Vodafone customer support for more
information on availability and the fees that might
be associated with email setup using both
BlackBerry Enterprise Server and Mobile Email.
How do I reset my handheld?
Only reset your handheld if the handheld does not
respond for more than a few minutes, or if your
system administrator or service provider has
advised you to reset your handheld.
To reset your handheld hardware and programs,
remove and then reinsert the battery.
Mobile Email -
Frequently asked questions
How do I open Mobile Email?
See "Log in to your account" on page 7 for more
information.
Why does the Mobile Email Settings option
not appear on the handheld Home screen?
Verify that your handheld wireless radio is on and
that you are in a wireless coverage area.
If your handheld uses a theme, the option might
appear in a folder or list instead of on the Home
screen.
If the option still does not appear, contact your
service provider.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer
so that Mobile Email can access your corporate
Microsoft Outlook or IBM Lotus Notes account
when the corporate messaging server is behind a
firewall.
The BlackBerry Mail Connector accesses and
copies your messages that are on a mail server
and sends those parts over a connection to Mobile
Email.
The Mobile Email email account setup process is
designed to automatically detect whether the
BlackBerry Mail Connector is required and to
prompt you to install the application.
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