I cannot send messages.
Try performing the following actions:
• Verify that your BlackBerry 8800 is connected to the wireless network. If you are
not in a wireless coverage area, your BlackBerry 8800 should send the messages when
you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added a
supported email address or PIN for your contact.
• If you created a supported email address or added an existing supported email address
to your BlackBerry 8800 using the email setup web site, verify that you have received an
activation message on your BlackBerry 8800 from the BlackBerry
have not received an activation message (the message might take a short period of time
to arrive), use the email setup web site to send a service book to your BlackBerry 8800.
• If you have not received a registration message from the wireless network, register your
BlackBerry 8800. In the device options, click
Table. Press the
Menu
key.
Click
• Resend the message. Open the message. Press the
^ white (reversed)
Internet Service. If you
®
Advanced
Options. Click
Host Routing
Register
Now.
Menu
key.
Click Resend.
44
I am not receiving messages.
Try performing the following actions:
1. Verify that your BlackBerry 8800 is connected to the wireless network. If you are
not in a wireless coverage area, you should receive messages when you return to a
wireless coverage area.
. If you created a supported email address or added an existing supported email address
to your BlackBerry 8800 using the email setup web site, verify that you have received
an activation message on your BlackBerry 8800 from the BlackBerry Internet Service. If
you have not received an activation message (the message might take a short period of
time to arrive), use the email setup web site to send a service book to your BlackBerry
8800.
. If you have not received a registration message from the wireless network, register your
BlackBerry 8800. In the device options, click
Table. Press the
Menu
key.
Click
4. If you use email message filters, verify that your email message filter options are set
correctly.
I cannot make or receive calls.
Try performing the following actions:
1. Verify that your BlackBerry 8800 is connected to the wireless network.
. If you cannot make calls and fixed dialing is turned on, verify that the phone number for
your contact appears in your fixed dialing list or turn off fixed dialing.
. If you have traveled to another country and you have not changed your smart-dialing
options, dial the full phone number, including the country code and area code, for your
contact.
4. If you are not receiving calls, verify that call blocking and call forwarding are turned off.
Advanced
Options. Click
Host Routing
Register
Now.
45
www.cingular.com/tutorials/blackberry8800
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