Blackberry App World storefront Manuel de l'utilisateur - Page 13

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User Guide

Troubleshooting

Free or trial items do not appear

If you switch to a different BlackBerry® device or delete all of the data from your device, you must download free or trial items again.

An item appears as "Unavailable for this device"

If the status of an item appears as "Unavailable for this device", the item is not compatible with your BlackBerry® device. If the item becomes

compatible later, its status changes to "Uninstalled", and you can re-install it.

I cannot install an item because there is not enough memory

Try performing the following actions:

•

Remove applications from the My World screen.

•

Delete media files.

•

Clear the browser cache.

For more information about best practices for managing memory and optimizing your device performance, on the Home screen of your

BlackBerry® device, click the Help icon.