Blackberry MEDIA SYNC Manuel de l'utilisateur - Page 7

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User Guide

Troubleshooting

Some songs did not synchronize to my device

Try performing the following actions:

•

Verify that your media card or on-board device memory has enough available memory to store your songs.

•

Verify that your songs do not contain digital rights management (DRM) technologies.

•

Verify that your songs are in a supported format.

•

Verify that mass storage mode is turned on.

My device does not recognize my media card

Try performing the following actions:

• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card

into your device, see the printed documentation that came with your device.

• In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off

mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.

Exceeded memory limit

This message appears when there is not enough memory on your media card or on-board device memory for your music that you selected

to synchronize.

Try performing the following actions:

•

Consider using a higher capacity media card.

•

Select fewer playlists to synchronize.

•

Transfer media files that you have stored on your on-board device memory to a media card.

•

On your computer, in the Options section of BlackBerry® Media Sync, decrease the amount of memory that is kept free for files other

than your music files.

Troubleshooting