Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Manuel de démarrage - Page 35

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Getting Started Guide

Troubleshooting the installation process

A third-party tool did not install successfully and the BlackBerry
Professional Software setup application closed
Possible solution
1.
In the BlackBerry® Professional Software installation media, double-click the Tools folder.
2.
Double-click the setup application file for the tool.
3.
Complete the instructions on the screen.
4.
Restart the BlackBerry Professional Software setup application.

Failed to write License Key to the Database

This message might appear when you try to add the CAL key.
Possible solution
After you restart the server during the BlackBerry® Professional Software installation process, you must log in using the
same Microsoft® Windows® account that you used to start the installation process.
1.
Close the setup application.
2.
Log out from the computer.
3.
Log in to the computer.
4.
Restart the setup application.

Previous version detected but no database available

This message might appear when you start the setup application. The setup application then closes.
Possible solution
The registry keys that identify the BlackBerry® Configuration Database must exist in the Registry Editor.
1.
On the server that hosts the BlackBerry® Professional Software, on the taskbar, click Start > Run. Type regedit.
2.
In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.
3.
Right-click Database. Click New > String Value.
4.
Create the following case-sensitive String values if they do not already exist:
•
DatabaseName: Right-click the new value. Click Modify. Set the Value data to the name of the BlackBerry
Configuration Database.
Troubleshooting the installation process
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