Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Manuel - Page 11

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Migration Guide
7.
Click OK.

Service failed to start, generating error 5305

Thiss message appears when you start the Microsoft® Windows® account that runs the BlackBerry® Professional
Software.
Possible cause
The Microsoft® Exchange Information Store service was
not started on the Microsoft Exchange Server that hosts
the mailbox for the Microsoft® Windows® account that
runs the BlackBerry Professional Software.
If a Messaging Application Programming Interface
(MAPI) profile was created using a profile wizard, this
message might appear for one of the following reasons:
•
The profile wizard might return more than one
mailbox for the Microsoft Windows account that
runs the BlackBerry Professional Software.
•
The Microsoft Exchange Server might not host the
mailbox for the administration account for the
BlackBerry Professional Software.
•
The MAPI profile might be configured to use a
method of authentication other than NT Password
Authentication, which requires a user name,
domain, and password.
The security settings in the MAPI properties are
configured to prompt for a password, but Distributed
Password Authentication is configured.
Possible solution
1.
On the Microsoft Exchange Server, on the taskbar, click
Start > Administrative Tools > Services.
2.
Right-click Microsoft Exchange Information Store.
3.
Click Properties.
4.
Click Start.
1.
On the server that hosts the BlackBerry Professional
Software, on the taskbar, click Start > Programs >
BlackBerry Professional Software > BlackBerry Server
Configuration.
2.
On the BlackBerry Server tab, click Edit MAPI Profile.
3.
Type the Microsoft Exchange Server name.
4.
Type the mailbox name of the Microsoft Windows account
that runs the BlackBerry Professional Software.
5.
Click OK.
Change the MAPI authentication method to Windows NT
Password Authentication.
1.
On the server that hosts the BlackBerry Professional
Software, on the taskbar, click Start > Programs >
BlackBerry Professional Software > BlackBerry Server
Configuration.
Service failed to start, generating error 5305
9