Lenovo ThinkAgile VX3720 Manuel du produit - Page 41
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Health Check
Having a trusted partner who can perform regular and detailed health checks is central to maintaining
efficiency and ensuring that customer systems and business are always running at their best. Health
Check supports Lenovo-branded server, storage, and networking devices, as well as select Lenovo-
supported products from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.
Some regions might have different warranty terms and conditions than the standard warranty. This is due to local
business practices or laws in the specific region. Local service teams can assist in explaining region-specific
terms when needed. Examples of region-specific warranty terms are second or longer business day parts
delivery or parts-only base warranty.
If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a
service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited to
labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are
determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.
If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts
that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-only
service does not include a service technician being dispatched onsite. Parts must be changed at customer's own
cost and labor and defective parts must be returned following the instructions supplied with the spare parts.
Lenovo support services are region-specific. Not all support services are available in every region. For
information about Lenovo support services that are available in a specific region, refer to the following resources:
Service part numbers in Data Center Solution Configurator (DCSC):
http://dcsc.lenovo.com/#/services
Lenovo Services Availability Locator
https://lenovolocator.com/
For service definitions, region-specific details, and service limitations, refer to the following documents:
Lenovo Statement of Limited Warranty for Infrastructure Solutions Group (ISG) Servers and System
Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628
Software maintenance
The ThinkAgile VX Series appliances include one- (PRC only), three-, or five-year software support and
subscription (matches the duration of the selected warranty period) that entitles customers to submit service
requests to troubleshoot VMware software issues and receive code updates, including fixes, patches, and new
software releases.
The Lenovo local support centers perform problem determination and resolution for hardware-related issues and
escalate to VMware, on behalf of the customer, for software-related problem determination. VMware will contact
the customer and will own the software-related problem resolution until closure.
For the VMware vSphere, vSAN, and vCenter Server software and subscription licenses purchased from Lenovo
together with the ThinkAgile VX Series appliances, software support that is provided by VMware includes
Production-level support with 24x7 phone and web coverage with the following target response times (priorities
are defined by VMware based on the impact on productivity):
Severity 1 (Critical: Substantial loss or disruption of service, significant risk of data loss): 30 minutes
Severity 2 (Major: Operations are severely constrained, significant impact): 4 business hours
Severity 3 (Minor: Non-critical loss of functionality, minimal impact): 8 business hours
Severity 4 (Cosmetic: General questions): 12 business hours
For the VMware software and subscription licenses provided by the customer, software support that is provided
by VMware is based on the support level included with these licenses.
Deployment services
Lenovo ThinkAgile VX3320 Appliance (Xeon SP Gen 1) (withdrawn product)
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