Lenovo B6505 Manuel du produit - Page 14
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The warranty service definitions for the Lenovo B6505 and B6510 are listed in the following table.
Table 11. Warranty service definitions
Term
Description
On-site
A service technician arrives at the client's location for equipment service.
service
24x7x2
A service technician is scheduled to arrive at the client's location within two hours after remote
hour
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x4
A service technician is scheduled to arrive at the client's location within four hours after remote
hour
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4
A service technician is scheduled to arrive at the client's location within four business hours after
hour
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's
local time zone, Monday - Friday, excluding Lenovo holidays. For example, if a customer reports an
incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
9x5 next
A service technician is scheduled to arrive at the client's location on the business day after remote
business
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
day
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time require
an extra business day for service dispatch. Next business day service is not guaranteed.
In general, the following types of Lenovo warranty service upgrades for the Lenovo B6505 and B6510 are
available:
Warranty and maintenance service upgrades:
Onsite support for 9x5 NBD coverage
One, three, four, or five years of 9x5 or 24x7 service coverage
Onsite response from next business day to four or two hours
Up to five years of warranty extension for all service levels in one or two year increments
Remote Technical Support Services (RTS) - 1 or 3 years
RTS provides comprehensive technical call center support. RTS can reduce problem resolution time,
which decreases the cost to address technical problems and increases uptime.
Regulatory compliance
Lenovo B6505 and B6510 FC SAN Switches
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