arovec Apex300 Manuel de l'utilisateur - Page 16

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in order to claim a replacement Product, you must contact us using the details at the

CUSTOMER SUPPORT section, to notify us of the defect, providing your proof of

purchase and warranty registration confirmation as well as your contact details.

You may either:

return the product for our further investigation; or

send us a video of the defective Product, which demonstrates to our reasonable

satisfaction that the Product is defective and undertake to safely dispose of the

defective Product. For safety reasons, you must not continue to use the defective

Product.

Upon receipt of the defective Product, or a video of the defective Product, we will

inspect it. If the defect is the result of a manufacturer fault, we will determine if the

fault requires a replacement or repair and either send you a replacement Product or

effect a repair.

This warranty against defects is in addition to any other rights and remedies to which

you may be entitled under Australian law.

To Clarify:

What is covered by the warranty:

The repair or replacement of your Arovec product (at Arovec's discretion) if the

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product is found to be defective due to faulty manufacture. Arovec reserves the

right to determine if the fault requires a replacement or repair.

Packaging and instructions of a faulty product may also be replaced if damaged.

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This warranty is valid for using your personal use of your device within Australia only.

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What is not covered by the warranty:

Using the products for commercial purposes, or anything other than normal

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domestic personal use.

Use of the product outside Australia.

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Accidental damage or faults caused by negligence, misuse, vandalism or neglect.

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Damage or faults caused by not following the instructions in the user manual.

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Unsupervised use by children under the age of 18.

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Repairs or alterations carried out by parties other than Arovec or an authorised agent.

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Any other conditions not listed above, are not covered by Arovec warranty.

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1.2 For Renew Products:

A renewed Product, which is purchased from a seller that is authorised by Arovec, is

only covered under six months warranty and is not eligible for the free warranty

extension.

1.3 For Replacements:

Replacement of a brand-new Product is only covered by the one-year standard

warranty from the date of replacement arrangement and is not eligible for the

one-additional year

free warranty extension.

Replacement of a renewed Product that is purchased from a seller and is authorised

by Arovec is only covered by six months warranty from the date of replacement

arrangement and is not eligible for the free warranty extension.