Displays2go DF055TLWD Manuel de l'utilisateur - Page 16

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Troubleshooting Guide

ISSUE

• Unit not plugged into wall

• Power cord not properly

NO PICTURE

OR SOUND

• Unit not powered on

• Wall outlet not working

• Volume not adjusted on the

• Content/Video does not

NO SOUND

• Content format is not

• Speakers do not work.

• Content file damaged.

• Content format is not

NO PICTURE

• Screen damaged or

• Batteries not inserted

REMOTE

CONTROL

• Batteries are dead.

NOT

• Standing too close or too far

WORKING

PROBABLE CAUSE

outlet

connected to the terminal on

the back of the unit.

remote control.

have sound.

compatible.

defective.

properly.

from the unit.

SOLUTION

• Check that the unit is plugged into wall outlet.

• Confirm that the power cord is connected to

the terminal on the back of the unit.

• Turn the on/off toggle switch located on the back of the

unit, lower center, to the "on" position.

• Unplug unit, wait 20 seconds, plug unit back into outlet and

try again.

• Make sure that outlet is working by plugging

in a different electrical device.

• Adjust volume using the remote control

• Confirm content is one of the following compatible formats:

AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.

• If unit is connected to Wi-Fi, go to YouTube and play video

that has sound

• Unplug unit, wait 20 seconds, plug unit back into outlet and

try again.

• Try playing the content on a different device (smart phone,

computer or tablet)

• Confirm content is one of the following compatible formats:

AVI, MPEG4, WMV,MKV, flv, MP3, MP4, MOV.

• Try playing the content on a different device (smart phone,

computer or tablet)

• Unplug unit, wait 20 seconds, plug unit back into outlet and

try again.

• Check that battery is inserted properly with positive and

negative orientation.

• Insert new batteries.

• Stand within 1 foot of the front of the unit and point the

remote directly at the sensor (green dot)