ESET MOBILE SECURITY - ANNEXE 706 SYMBIAN Manuel d'installation - Page 20

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12. Troubleshooting and support

12.1 Troubleshooting

This section provides solutions to common questions

related to ESET Mobile Security.

12.1.1

Unsuccessful installation

The most common cause of an error message displayed

during installation is that the wrong version of ESET

Mobile Security has been installed on your device.

When downloading the installation file from the

website, please make sure you are downloading the

correct product version for your device.

12.1.2

Connection to update server failed

This error message is displayed after an unsuccessful

update attempt if the program is not able to contact

the update servers.

Try the following solutions:

1. Check your Internet connection – open your Internet

browser to

http://www.eset.com

connected to the Internet

2. Verify that the program is using the correct

update server – tap Menu > Settings > Update and

you should see updmobile.eset.com in the Update

Server field.

12.1.3

Timeout downloading file

The Internet connection was unexpectedly slowed

down or interrupted during the update. Try to run the

update again later, please.

12.2 Technical support

For administrative assistance or technical support

related to ESET Mobile Security or any other ESET

security product, our Customer Care specialists are

available to help. To find a solution to your technical

support issue, you can choose from the following

options:

To find answers to the most frequently asked

questions, access the ESET Knowledgebase at:

http://kb.eset.com

The Knowledgebase contains an abundance of useful

information for resolving the most common issues with

categories and an advanced search.

To contact ESET Customer Care, use the support

request form available at:

http://eset.com/support/contact.php

ESET

to verify that you are