ESI ESI-100 Manuel de programmation - Page 5

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ESI Communications Servers Programming Manual

Voice mail features

• Built-in voice mail ports — These are in addition to the call-processing ports; thus, you may build the

system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.

For specific voice storage capacities on a system-by-system basis, see "System capacities" (page B.1).

• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.

• Message-on-hold (MOH) recordings — Among these are three prerecorded tracks; also supports live entry. With

tenant service enabled (see "Tenant service features," page A.4), each tenant has its own MOH source.

• Off-premises message delivery — Automatically delivers voice messages to designated phone number,

such as a cell phone, when one is out of the office.

• Urgent messages — Can deliver higher-priority messages first.

• Several different mailbox types, including group, broadcast, informational, cascade notification and Q & A.

• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox's 10 most recently

deleted messages.

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• Quick Groups

— Makes it easy to leave voice mail messages for several users.

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• Quick Move

— Records a conversation into another user's mailbox.

• Virtual Mailbox Key

• Optional ESI Mobile Messaging delivers voice mail as a .WAV file to your smartphone or the inbox of

nearly any e-mail client application.

Auto attendant features

• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering

environment, including a company directory.

• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.

ACD features

• Routes calls within designated departments for quickest possible call answering.

• Uses three-line Digital Feature Phone display to provide up-to-the-second information on queues,

wait times, delay announcement, priority queueing, and overflow routing.

• Optional VIP ACD Supervisor and VIP ACD Agent enhance ACD usage; VIP ACD Supervisor offers highly

useful reports and also gives ability to customize reports.

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Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).

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allows easy monitoring of a second mailbox.

A.3

General description