ET Water HermitCrab 2 Manuel d'installation de l'utilisateur - Page 11
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Troubleshooting Guide
The cable won't connect to the HermitCrab.
Make sure you're trying to connect the end of the cable with the round, black connector. The embossed
triangle should be facing you when you are plugging it into the HermitCrab.
The cable won't connect to the Host Controller.
Make sure you're trying to connect the proper end of the cable. Also, every model of host controller has its
own type of connector. Do you have the correct cable for your model? Are you aligning it correctly to make
the connection?
There's a loose wire on the cable. What do I do with it?
The wire probably attaches to the valve common terminal in your Host Controller.
Where do the rain sensor wires go? Can't I just interrupt the common?
The rain sensor wires connect to the small green "Rain Switch" terminal strip on the HermitCrab. You'll also
have to enable the rain sensor from the HermitCrab setup screen. If you interrupt the common, the sensor
will function, but the HermitCrab will not be able to alert you when the rain sensor is wet and the HermitCrab
will not delay irrigation when there is rainfall.
The HermitCrab doesn't turn on. I don't think it is has any power.
Is the host controller turned on and operational? Your HermitCrab gets its power from the communications
cable that connects it to the host controller. Check to be sure the host is on and working. If it is, but your
HermitCrab still has no power, check the connection at both ends of the communications cable.
The HermitCrab doesn't activate any stations.
First, check that the HermitCrab has been set to the correct Host controller, if so proceed as follows.
Remove the HermitCrab communications cable from the host controller, and then activate the station using
the Host Controller's panel so that you're using only the host controller. Does the station activate? If not,
check for circuit or solenoid problems. If it does activate, reconnect the HermitCrab and attempt activation.
If the station still doesn't activate, try to activate other stations. If other stations don't work, make sure the
host controller has been correctly set to HermitCrab Mode and the HermitCrab has been set for the correct
host.
When the watering start time occurs, nothing happens.
Can your HermitCrab activate a station? Is the host controller correctly set to the mode specified for your
specific controller? Check the Home Screen to see if there's a watering suspension in place. You should
also check your online account to see if any restrictions have been applied.
The HermitCrab doesn't display any irrigation schedules. I don't think it's programmed correctly.
Has the HermitCrab been registered online? Has it already connected to the ET Water servers? All of the
irrigation scheduling is programmed online, not on the HermitCrab. After setting up the Landscape Profile
online, the HermitCrab must then connect to the ET Water servers to download its schedules. Check the
"Last Connect" display on the "Misc Status Info" menu. If your HermitCrab has never connected, you will
need to initiate a Test Dial. No connection over a period of time would indicate there is not enough signal
strength for proper operation. Check the signal strength and contact ET Water if needed. If it has connected
but there are still no schedules, check your account online to verify that the stations have been configured.
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I was running more than one program, and I can't figure out how to set this up on the website.
The host controller may have been set up with Program A, Program B, etc. The HermitCrab provides one
water window during which any necessary watering will occur, and the online irrigation schedules determine
when the HermitCrab waters. Note that irrigation frequencies will be different for turf and shrubs, and your
online scheduling will likely select different watering days for different plant material.
Is there an antenna? Where does it go?
The antenna is already installed inside your HermitCrab case.
I don't think the HermitCrab is connecting. What do I do?
First go to the "Misc Status Info" menu and look at the last connect time and date. This time and date should
be less than 24 hours ago. If it is not proceed as follows.
Whenever your HermitCrab makes a connection to the ET Water server, it displays the communication status in
progress. After selecting the "Dial" step on the Test Dial menu, a "TX" will appear to indicate a connection has
started and you will see "RX" and a series of numbers that represent the transfer of data. When the commu-
nication session is complete, the display will read "Done," and your HermitCrab will terminate the connection
automatically.
You can initiate a Test Dial at any time by selecting the Test Dial menu and pressing the selector knob when
Dial is highlighted. If the display screen shows no connection activity after you select Dial, turn off the power
by unplugging the communications cable from the bottom of the HermitCrab. Wait two full minutes before
reconnecting the cable. Reconnect the cable and wait another two minutes. Initiate another Test Dial.
I need the HermitCrab serial number. Where is it?
When the HermitCrab is turned on, the serial number displays on the second line of the Home Screen. It is
also on a label on the bottom plate inside the HermitCrab box.
Customer Support Services
Our Customer Support Center is open from 7:00 a.m. to 4:00 p.m. Pacific Standard Time, Monday through
Friday, at (888) 685-5505. Be sure to have your account and serial numbers handy. You can also email us at
Limited Warranty
ET Water Systems, Inc. ("ET Water") warrants that any ET Water hardware product will be free from defects in
materials and workmanship under normal use for a period of three (3) years after the date of purchase. Your
sole and exclusive remedy and ET Water's entire liability under this warranty is, at ET Water's option, either
(i) repair of the product, (ii) replacement of the product, or (iii) refund of the purchase price of the product (as
evidenced by a copy of your purchase receipt), less any rebates or credits.
EXCLUSIONS
The above mentioned warranty shall not apply (i) if the product has been altered or modified without ET Water's
authorization, (ii) if the product has not been installed, operated, repaired, or maintained in accordance with ET
Water's instructions, (iii) if the product has been subjected to abnormal physical, thermal, or electrical stress,
or to misuse, neglect, or accident, or (iv) if product failure occurs as a result of any cause not attributable to ET
Water.
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