Dogtra ARC HANDSFREE Manuel du propriétaire - Page 15
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WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY for
the 175NCP, 180NCP, 200NCP Gold/C Series, 210NCP Series, 280NCP/C Series,
300M Series, 1400NCP Series, 1500NCP Series, 1600NCP Series, 1700NCP Series,
1800NC Series, 1900NCP/S Series, 2000T&B Series, 2200NCP Series, 2300NCP
Series, 2500T&B Series, 3500NCP Series, SureStim Series, ARC Series, and the
EDGE RT. The warranty begins from the date of purchase. For the first two years,
coverage is for both Parts and Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries are
covered for the first year only. After the first two years, the Limited Lifetime Warranty
covers Parts only and does not cover Labor Fees and Accessories. All Shipping fees
incurred, the cost of Accessories after the first year, and Labor fees associated with out
of warranty repair work, are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required. The Limited Lifetime Warranty expires
5 years after a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate
repair work under warranty. To register your Dogtra product, log onto our website
at www.dogtra.com, click on the warranty registration link, and fill out the required
information. Registration must be completed within 30 days of purchase. If you do
not have access to a computer, you can call our toll free number at 1-888-811-9111,
and one of our customer service representatives will register the product for you. If
you were unable to register your product within 30 days of purchase, we will accept
all products for repair with a proof of purchase. We strongly recommend keeping
the original receipt. If your product is not registered and a proof of purchase is not
available at the time of service, Dogtra will estimate the age of the unit by the serial
number. Serial number estimates can differ from the actual purchase date. A serial
number estimate is the only method of determining an approximate date of purchase
without product registration or a proof of purchase.
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Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand or
as a resold product. Dogtra DOES NOT replace defective units or provide refunds for
products purchased from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental United States.
Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products purchased
from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the
owner or dog, improper maintenance, and/or lost units. Any water damage on the
Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP Series, 1400NCP
Series, 1500NCP Series, and iQ Pet Series, and the Water Resistant Receivers of the
RRS, RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner's responsibility.
The warranty is void if the unit has been altered or an unauthorized person has
damaged the unit while attempting repair work.
Battery replacement by the customer during the first year of the 2-year Limited
Lifetime Warranty is not recommended. If the customer chooses to replace the
batteries, any damage to the unit during the change-out by the owner will void the
warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the
Owner's Manual and call customer service at 1-888-811-9111, for technical support,
before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer's
responsibility. Dogtra is not responsible for units damaged or lost in transition to
Dogtra. Dogtra is not responsible for loss of training time or inconvenience while
the unit is in for repair work. Dogtra does not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before warranty
work is initiated. Please include a brief explanation outlining the problem and include
your name, address, city/state/zip code, daytime phone number, evening phone
number, and email address. Or you can visit our website at www.dogtra.com for a
service request form. If the repair costs are not covered under warranty, we will call
you for payment information and authorization. For any questions concerning your
Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific
Standard Time, or email us at [email protected] for specific repair inquiries.
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