EG&G ORTEC 4002A Manuel d'utilisation et d'entretien - Page 3

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standard Warranty
for
EG&G ORTEC Nuclear Electronic instruments
EG&G ORTEC warrants that the items will be delivered free from defects in material or workmanship. EG&G ORTEC
makes no other warranties, express or implied, and specifically NO WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
EG&G ORTEC's exclusive liability is limited to repairing or replacing at EG&G ORTEC's option, items found by EG&G
ORTEC to be defective in workmanship or materials within two years from the date of delivery. EG&G ORTEC's liability on
any claim of any kind, including negligence, loss or damages arising out of, connected with, or from the performance or
breach thereof, or from the manufacture, sale, delivery, resale, repair, oruseof any item or services covered by this agree
ment or purchase order, shail in no case exceed the price allocable to the item or service furnished or any part thereof that
gives rise to the claim. In the event EG&G ORTEC fails to manufacture or deliver items called for in this agreement or pur
chase order, EG&G ORTEC's exclusive liability and buyer's exclusive remedy shall be release of the buyer from the obliga
tion to pay the purchase price. In no event shall EG&G ORTEC be liable for special or consequential damages.
Quality Control
Before being approved for shipment, each EG&G ORTEC nuclear electronic instrument must pass a stringent set of
quality control tests designed to expose any flaws in materials or workmanship. Permanent records of these tests are
maintained for use in warrany repair and as a source of statistical information for design improvements.
Repair Service
If it becomes necessary to return this instrument for repair, it is essential that Customer Services be contacted in advance
of its return so that a Return Authorization Number can be assigned to the unit. Also, EG&G ORTEC must be informed,
either in writing, by telephone [(615) 482-4411] or by telex (55-7450) of the nature of the fault of the instrument being re
turned and of the model, serial, and revision ("Rev" on rear panel) numbers. Failure to do so may cause unnecessary
delays in getting the unit repaired. The EG&G ORTEC standard procedure requires that instruments returned for repair
pass the same quality control tests that are used for new-production instruments. Instruments that are returned should be
packed so that they will withstand normal transit handling and must be shipped PREPAID via Air Parcel Post or United
Parcel Service to the nearest EG&G ORTEC repair center. (In the case where the instrument did not function upon pur
chase, EG&G ORTEC will pay shipment costs both ways.) The address label and the package should include the Return
Authorization Number assigned. Instruments being returned that are damaged in transit due to inadequate packing will be
repaired at the sender's expense, and it will be the sender's responsibility to make claim with the shipper, instruments not
in warranty will be repaired at the standard charge unless they have been grossly misused or mishandled, in which case
the user will be notified prior to the repair being done. A quotation will be sent with the notification.
Damage in Transit
Shipments should be examined immediately upon receipt for evidence of external or concealed damage. The carrier
making delivery should be notified immediately of any such damage, since the carrier is normally liable for damage in
shipment. Packing materiais, waybills, and other such documentation should be preserved in order to establish claims.
After such notification to the carrier, please notify EG&G ORTEC of the circumstances so that assistance can be provided
in making damage claims and in providing replacement equipment if necessary.