AME System ErgoMan Panduan Pengguna - Halaman 4

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Troubleshooting guide
If there is a problem with your lifting system, please consult the below troubleshooting guide prior to giving us a call. If
your issue cannot be resolved using the below guide, AME System will endeavour to solve your issue over the phone. If you
have an LED screen available on your switch, it has built in error codes which will help identify the problem. Prior to calling,
be sure to write down this error code so that we can assist you as quickly as possible.
Symptom
The leg will not run
The leg stops and can only run in the
opposite direction
The leg will only run downwards
even though the column is not
overloaded
The leg does not run with a full
stroke length upwards. It always
stops in the same position
The leg does not run at all. No
movement is observed
The leg is in the lower position and
will not run upwards. You cannot see
whether all legs are moving
ErgoMan Height Adjustable Workstation User Guide
V1.0.1 June 2013
Possible Reason(s)
The main power has been
disconnected from the control box
The plugs have been mounted
incorrectly from the control box and
to the column
Is there any visible damage to cables,
controls, control box or columns?
The column is at its full extended
position
The load on the column has increased
compared to when the column
functioned normally
Requires initialisation
Min-Max height limits may be preset
Malfunctioning control switch or
control box
Poor connection
Mains cable fallen out
No voltage on mains cable
The column is overloaded
One or more of the columns has
malfunctioned or the cable
connection between the column and
the control box is loose
What To Do
Try to connect a lamp or similar to
the main supply to check that the
supply voltage is OK
Correctly mount the plugs from the
control box to the column – see
replacement procedures for correct
cable mounting diagrams
If so, damaged parts need to be
replaced – see replacement
procedures
When the column has reached its
maximum upper position it can only
run downwards
Remove some of the load and try
again
Perform initialisation procedure
Refer to label on control box. The
system may have a set limit and will
be documented within the operations
manual
Check all connections. Check that
there is voltage in the main plug.
Connect a control switch that you
know is OK. If it can run, the column
panel is malfunctioning. If this does
not help, the control box is
malfunctioning
Removed some of the load on the
column
Check all cables are connected and
free of damage. If so, remove all
motor cables from the control box.
DO NOT ATTEMPT THIS PROCEDURE
WITHOUT ASSISTANCE OR WITHOUT
READING THIS PROCEDURE MANUAL
Mount one column at a time in
channel 1 and test a small run
upwards. If a column will not run
upwards after initialisation it is
malfunctioning