BOC Mitamirri MC1000 Panduan Pemecahan Masalah - Halaman 2

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Introduction

A review of calls logged with Gas Agents Service has identified that the majority of calls relate to

2 types of problems.

device issue

connectivity issue

This self help guide has been put together to give you a bit more knowledge that may help you

to resolve device or connectivity issues as they occur and not have to send your scanner back

to BOC through the repair and replace program.

However, where the guide does not help solve the fault, then it will be necessary to

report the fault through to Gas Agents Service.

Gas Agents Service will then either:

solve with over-the-phone troubleshooting

arrange replacement scanner

Mitamirri

PG&P Operations