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DRAKE ENCODER HOST EH244 Buku Petunjuk
SERVICE INFORMATION
A Return Material Authorization (RMA) Number is required on ALL PRODUCT RETURNS (regardless of wheth-
er the product is being returned for repair or for credit). Product that is received at the factory without an RMA
Number will be returned to the Sender, unopened.
RMA Numbers must be used when returning product for credit or repair. Use of RMA Numbers will ensure
effi cient processing. When needing to return your product to R.L. Drake Holdings, LLC., please follow these
simple steps listed below (in the order that they appear).
SERVICE REPAIRS ONLY
1. Contact R.L. Drake Holdings, LLC.'s Service Department
in one of three ways:
A. Phone: 937-746-6990
C. Fax:
937-806-1576
2. Request from Drake Service a copy of the Product Return
Authorization Form.
3. Complete the Product Return Authorization Form fully.
4. Return the completed Product Return Authorization Form
to the Drake Service Department using one of the contact
methods listed in Step 1.
5. After completing Steps 1 through 4, an RMA Number will
be assigned to you.
6. Securely pack the product and mark the box with your RMA
Number. If shipping multiple boxes, all boxes must be mark-
ed with the RMA Number. Place the RMA Number near the
return address in large, bold print (approx. 2" in height).
7. Ship your "SERVICE REPAIR ONLY" return to:
R.L. Drake Holdings, LLC.
Attn: Product Service Returns
9900 Springboro Pike
Miamisburg, OH 45342
*NOTE: All Credit Returns are subject to a 15% Restock Fee
*NOTE: All shipments are to be PRE-PAID by the sender. NO COD's will be accepted.
IF YOU NEED TECHNICAL HELP
Call our Customer Service/Technical Support line at +1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M. Eastern Stan-
dard Time, weekdays. Please have the unit's serial number available. We will also need to know the specifi cs of any
other equipment connected to the unit. When calling, please have the unit up and running, near the phone if possible.
Our technician(s) will likely ask certain questions to aid in diagnosis of the problem. Also, have a voltmeter handy, if at all
possible.
DRAKE also provides technical assistance by
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units,
there is a standard checkout fee that will be charged. Please perform whatever steps are applicable from the product's In-
struction Manual before calling or writing - this could save unnecessary phone charges. Please do not return the product
without calling Drake Service and following the steps above fi rst; it is preferred to help troubleshoot the problem over the
phone (or by Email) fi rst, saving you both time and money.
EH244 ENCODER HOST SERIES
Fax:
(937) 806-1576.
CREDIT RETURNS ONLY
1. Contact R.L. Drake Holdings, LLC.'s Service Department
in one of three ways:
A. Phone: 937-746-6990
C. Fax:
937-746-6990
2. Request from Drake Service a copy of the Product Return
Authorization Form.
3. Complete the Product Return Authorization Form fully.
4. Return the completed Product Return Authorization Form
to the Drake Service Department using one of the contact
methods listed in Step 1.
5. After completing Steps 1 through 4, an RMA Number will
be assigned to you.
6. Securely pack the product in its original undamaged box
(returning the product without its original packaging in good,
new condition may cause the incursion of additional fees).
Pack this box within another shipping container or box.
Mark the shipping box or container with your RMA Number.
Place the RMA Number near the return address in large,
bold print (approx. 2" in height).
7. Ship your "CREDIT RETURNS ONLY" return to:
R.L. Drake Holdings, LLC.
Attn: Product Credit Returns
One Jake Brown Road
Old Bridge, NJ 08857
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