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58 standard guarantee conditions
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months
of the date of the purchase this Electrolux
appliance or any part thereof is proved to be
defective
by reason only of faulty workmanship or materials,
we will, at our option repair or replace the same
FREE OF CHARGE for labour, materials or
carriage on condition that:
• The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
• The appliance has been used for normal
domestic purposes only, and in accordance with
the manufacturer's instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
• Electrolux Service Force Centre must undertake
all service work under this guarantee
• Any appliance or defective part replaced shall
become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
• Exclusions
• Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance
which is improperly installed or calls to
appliances outside the United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those which are
subject to rental agreements.
• Products of Electrolux manufacturer that are not
marketed by Electrolux Service and Spare Parts
In the event of your appliance requiring service, or
if you wish to purchase spare parts, please contact
your local Service Force Centre by telephoning
Your telephone call will be automatically routed to
the Service Force Centre covering your postcode
area.
For the address of your local Service Force Centre
and further information about Service Force,
please visit the website at www.electrolux.fr
Before calling out an engineer, please ensure you
have read the details under the heading "What to
do if..."
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When you contact the Service Force Centre you
will need to give the following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance
(found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or guarantee
documentation is required for in guarantee service
calls.
Customer Care
For general enquiries concerning your Electrolux
appliance, or for further information on Electrolux
products please contact our Customer Care
Department by letter or telephone at the address
below or visit our website at www.electrolux.fr
(*) Calls may be recorded for training purposes
This appliance is guaranteed by Electrolux in each
of the countries listed at the back of this user
manual, for the period specified in the appliance
guarantee or otherwise by law. If you move from
one of these countries to another of the countries
listed below the appliance guarantee will move with
you subject to the following qualifications:
• The appliance guarantee starts from the date
you first purchased the appliance which will be
evidenced by production of a valid purchase
document issued by the seller of the appliance.
• The appliance guarantee is for the same period
and to the same extent for labour and parts as
exists in your new country of residence for this
particular model or range of appliances.
• The appliance guarantee is personal to the
original purchaser of the appliance and cannot
be transferred to another user.
• The appliance is installed and used in
accordance with instructions issued by Electrolux
and is only used within the home, i.e. is not used
for commercial purposes.
• The appliance is installed in accordance with all
relevant regulations in force within your new
country of residence.
• The provisions of this European Guarantee do
not affect any of the rights granted to you by law.