Troubleshooting
Problem
The system is not
responding to initial
operation of my Bose
®
remote
The Bose remote does
not control a device I
added during the initial
setup
The video connection
from a connected source
is less than optimum
System doesn't do
anything
No sound
What to do
• Make sure the control console is turned on.
• Check to see if the remote batteries are installed correctly
or need replacement. See "Replacing the batteries" on
page 30.
• Reset the system. See "Resetting the system" on page 29.
• Press any remote key and watch the system status indicator
on the control console. It should blink with each press. If not,
see "Pairing the remote with the console" on page 29
and follow the procedure.
• Try setting up the device again. Press the Setup button on
the control console. Select the device options and follow the
onscreen instructions to set up the device again.
• Your system may need a software update. See "Performing a
system software update" on page 30.
To change a video connection, press the Setup button on the
control console and select the device setup options. Follow the
onscreen instructions.
• Make sure the AC power cord is inserted securely into the
power supply.
• Make sure the Acoustimass
are fully plugged into a live AC (mains) outlet.
• (135 series II systems only) Make sure the speaker array is
plugged into a live AC (mains) outlet.
• Select a connected device from the SOURCE menu.
• Reset the system. See "Resetting the system" on page 29.
• Make sure the Acoustimass module is plugged into a live AC
(mains) outlet.
• (135 series II systems only) Make sure the speaker array is
plugged into a live AC (mains) outlet.
• Increase the volume.
• Press the Mute button and make sure your system is not
muted.
• Check the input connections on the control console. Make
sure that you have selected the right source.
• Make sure that the audio input cable is firmly plugged into the
Audio Out connector (not Bose link) on the control console
and the other end is firmly seated into the Media Center
connector on the Acoustimass module.
• (135 series II systems only) Make sure that the audio input
cable is firmly plugged into the Audio Out connector (not
Bose link) on the control console and the other end is firmly
seated into the Audio In connector on the speaker array.
• (135 series II systems only) Try moving any possible sources
of wireless interference, such as a wireless computer network
router, another wireless device, or a microwave oven, further
away from the system.
• For radio operation, connect the FM and AM antennas.
• Reset the system. See "Resetting the system" on page 29.
Care and Maintenance
module and the power supply
®
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