AirTight SS-300-AT-C-60 Panduan Memulai Cepat - Halaman 4

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Troubleshooting

After the SS-300-AT-C-60 AP/Sensor is powered ON and connected to Ethernet, if the status

of LED 1 (Power) remains

normally.

The following guidelines may help you to quickly diagnose and fix the problem.

Power

WLAN1

Solid Orange

1. Make sure that the Ethernet cable is plugged into the correct port –

on the SS-300-AT-C-60 and the other end of the cable is plugged into an Ethernet jack

or a port on a switch that is turned ON.

2. If the SS-300-AT-C-60 AP/Sensor did not receive a valid IP address from the DHCP

server, make sure that a DHCP server is ON and available on the VLAN/subnet to

which the AP/Sensor is connected. If the AP/Sensor still fails to get a valid IP address,

you can reboot it once to see if that resolves the problem.

3. If you are using AirTight Cloud Services, make sure that Internet connectivity is

available from the VLAN/subnet to which the AP/Sensor is connected. Check if

the required ports for AP/Sensor and Server communication – UDP 3851 and

default HTTP (TCP port 80) – are open on the Firewall. If you are using a Proxy, Web

accelerator or URL content filtering, make sure the settings allow communication

between the AP/Sensor and AirTight Cloud Server.

4. This is a rare occurrence and usually indicates a failure of the Wi-Fi radio. Try rebooting

the AP/Sensor once to check if it functions normally.

After following these guidelines, if you are still unable to resolve the problem, contact the

local AirTight SE or 24/7 AirTight Technical Support.

Tel: +1 (650) 641 0027 Email: [email protected]

The Global Leader in Secure Wi-Fi Solutions

AirTight Networks, Inc. 339 N. Bernardo Avenue #200, Mountain View, CA 94043

T +1.877.424.7844 T 650.961.1111 F 650.961.1169 www.airtightnetworks.com [email protected]

trademark of AirTight Networks, Inc. All other trademarks mentioned herein are properties of their respective owners. Specifications are subject to

change without notice.

Solid

Orange, it indicates that the AP/Sensor is not able to function

LED Status

WLAN2

LAN

Any

Solid Green

Any

Solid Green

Any

Fast Blink

Any

Solid Green

What does it mean?

No active Ethernet link

Did not receive a valid IP address via DHCP

Unable to connect to the AirTight Cloud or

Server

Radio interface error

marked as LAN 1