Contacta HLD9 Panduan Pengguna - Halaman 17

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Warranty

We offer a 5 year warranty* for our large area loop drivers. For our other products there is a 1

year warranty** that applies. The warranty will begin from dispatch date from our

warehouse.

Exceptions

This warranty will not cover products that have been misused, tampered with or are faulty as a

result of standard wear and tear, or careless handling. Any water damage will void the warranty

and cosmetic damage will not be covered. Cable, stickers & batteries are not included within the

warranty policy.

Returns

Our products can be returned up to 30 days from the receipt of goods. Products for return must

be within the original packaging, in unchanged condition. Bespoke and made to order products

are non-refundable.

state the date of purchase, invoice number and your reason for return. On receipt of returned

items we will issue you a credit note for the cost of the product. Please note, we do not cover the

original cost of shipping or shipping back to us.

Faulty Goods

If you have a faulty product, please email us at [email protected].

We will work with you to resolve the problem remotely, using the standard test procedure con-

tained in our Troubleshooting documents and other methods. If a manufacturing fault is con-

firmed we will arrange for the shipping back to us at our cost.

In the instance that we receive a faulty product we will either repair and return the product to you

or a credit note will be provided (the product must be in a reasonable condition according to the

terms).

If a product is returned as faulty but we cannot detect an issue, you may be charged a trouble-

shoot fee and you will be liable for the cost of shipping. Goods that arrive in a damaged condi-

tion must be reported to us immediately.

*Exceptions apply.

**2 year warranty for export distributors.