Hi-Flame HF-577IU3 Panduan Petunjuk Pemasangan dan Pengoperasian - Halaman 17

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Henan Hi-Flame Warranty

Warranty Policy & Procedures

Henan Hi-Flame offers the original retail purchaser of Henan Hi-Flame Solid Fuel burning products a

limited 5-year warranty. The following outlines the Henan Hi-Flame Warranty programs.

Henan Hi-Flame Limited Warranty

This warranty applies to the original retail purchaser only. Henan Hi-Flame warrants that this fireplace

insert will be free of defects in material and workmanship for a period of five years from the date of

purchase. Henan Hi-Flame will repair or replace (parts and labor) at its option, any fireplace insert or part

thereof found to be defective.

Firebox (welding only )

Handle assembly

Ash pan

Cast iron parts

Ceramic glass (thermal breakage only )

Paint, fire bricks

You must arrange to deliver or ship the fireplace insert or part to an authorized Henan Hi-Flame dealer at

your own expense and arrange for pickup or delivery of the same after the repairs have been made. If,

upon inspection, any damage is found to be the fault of the manufacturer, the repair or replacement will

be made. This warranty does not include expenses incurred from travel time or loss of service. This

warranty is not transferable and is extended only to, and is solely for the benefit of, the original retail

purchaser of the fireplace insert. Please keep your dated sales receipt as proof of purchase.

Exclusions and Limitations

This warranty does not cover the following:

1. Repair or replacement of parts, which are subject to normal wear and tear during the warranty period

or to parts that may require replacement in connection with normal maintenance. These parts

include paint, gaskets, burn plates, baffles, fire grates or glass (glass is only warranted against

thermal breakage).

Damage due to incorrect installations not in conformance with the manufacturer's installation

instructions or local and national regulations. It is the responsibility of the installer to ensure that the

unit is installed and operating correctly at the time of installation.

Damage caused by over-firing, which causes any part of the appliance to glow red, as defined in the

operation manual. Over-firing can be identified by warped plates, rust colored cast iron, paint

pigment that has turned dusty white, or bubbling, cracking and discoloration of the enamel finish.

4. Damage caused by unauthorized modification, use, or repair.

5. Damage made while the insert/fireplace is in transit.

6. Products for which the manufacturer provides a specific warranty.

7. Travel time or any other expenses are not covered under warranty.

DESCRIPTION

Warranty Defined

Parts

Labor

5 Years

1 year

5 Years

Not Included

5 Years

1 year

5 Years

1 year

Not Included

1 year

Not Included