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IKEA VARMD Manual
ENGLISH

9. IKEA GUARANTEE

How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the original date
of purchase of your appliance at IKEA. The original sales receipt,
is required as proof of purchase. If service work is carried out
under guarantee, this will not extend the guarantee period for the
appliance.
Who will execute the service?
Contact nearest IKEA store.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been
caused by faulty construction or material faults from the date
of purchase from IKEA. This guarantee applies to domestic use
only. The exceptions are specified under the headline "What is not
covered under this guarantee?" Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts, labour and travel will
be covered, provided that the appliance is accessible for repair
without special expenditure. Replaced parts become the property
of IKEA.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if
it is covered under this guarantee. If considered covered, IKEA will
then, at its sole discretion, either repair the defective product or
replace it with the same or a comparable product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical
or electrochemical reaction, rust, corrosion or water damage
including but not limited to damage caused by excessive lime in
the water supply, damage caused by abnormal environmental
conditions.
•
Consumable parts including batteries and lamps.
•
Non-functional and decorative parts which do not affect normal
use of the appliance, including any scratches and possible
colour differences.
•
Accidental damage caused by foreign objects or substances
and cleaning or unblocking of filters, drainage systems or soap
drawers.
•
Damage to the following parts: ceramic glass, accessories,
crockery and cutlery baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to have been
caused by production faults.
•
Repairs not carried out by our appointed service providers and/
or an authorized service contractual partner or where non-
original parts have been used.
•
Repairs caused by installation which is faulty or not according
to specification.
•
The use of the appliance in a non-domestic environment i.e.
professional use.
•
Transportation damages. If a customer transports the product
to his home or another address, IKEA is not liable for any
damage that may occur during transport. However, if IKEA
delivers the product to the customer's delivery address, then
damage to the product that occurs during this delivery will be
covered by IKEA.
•
Cost for carrying out the initial installation of the IKEA
appliance. However, if an IKEA appointed Service Provider or
its authorized service partner repairs or replaces the appliance
under the terms of this guarantee,
the appointed Service Provider or its authorized service partner
will reinstall the repaired appliance or install the replacement,
if necessary.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover
or exceed all the local legal demands. However these conditions
do not limit in any way consumer rights described in the local
legislation.
Area of validity
For appliances which are purchased in one EU country and taken to
another EU country, the services will be provided in the framework
of the guarantee conditions normal in the new country. An
obligation to carry out services in the framework of the guarantee
exists only if the appliance complies and is installed in accordance
with:
•
the technical specifications of the country in which the
guarantee claim is made;
•
the Assembly Instructions and User Manual Safety Information.
AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA to:
•
make a service request under this guarantee.
•
ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please
read carefully the Assembly Instructions and/or the User Manual
before contacting us.
How to reach us if you need our service
The IKEA after sales customer service centre will assist you on the
phone with basic trouble shooting for your appliance at the time of
service call request. Please see the IKEA catalogue or visit www.
ikea.com to find your local store phone number and opening time.
In order to provide you a quicker service, please also
always refer to the IKEA article number (8 digit code)
placed on the rating plate of your appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to
apply. The sales receipt also reports the IKEA name and article
number (8 digit code) for each of the appliances you have
purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
appliances please contact your nearest IKEA store call centre. We
recommend you read the appliance documentation carefully before
contacting us.
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