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covered under this guarantee?" Within the
guarantee period, the costs to remedy the
fault e.g. repairs, parts, labour and travel will
be covered, provided that the appliance is
accessible for repair without special
expenditure. On these conditions the
respective local regulations are applicable.
Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA Service Provider or
its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-
domestic environment i.e. professional
use.
• Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs during
this delivery will be covered by IKEA.
• Cost for carrying out the initial installation
of the IKEA appliance.
• However, if an IKEA appointed Service
Provider or its authorized service partner
repairs or replaces the appliance under
the terms of this guarantee, the
appointed Service Provider or its
authorized service partner will reinstall
the repaired appliance or install the
replacement, if necessary.
• All plumping and electrical installation,
are not the responsibility of IKEA, and
customer must complete these work
before the execution work.
How country law applies
The IKEA guarantee gives you specific legal
rights, which cover or exceed all the local
legal demands. However these conditions do
not limit in any way consumer rights
described in the local legislation.
Area of validity
This warranty is valid only in the country
where the product has been purchased; the
services will be provided in the framework of
the guarantee conditions. An obligation to
carry out services in the framework of the
guarantee exists only if the appliance
complies and is installed in accordance with:
• the technical specifications of the country
in which the guarantee claim is made;
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