1. Introduction
These Application Notes describe the configuration steps required for integrating Plantronics
Calisto P210-A™ USB Handset with Avaya one-X® Communicator and Avaya Aura™
Communication Manager. The Plantronics Calisto P210-A USB Handset integrates with Avaya
one-X Communicator using the Avaya one-X Communicator Headset API, thus providing basic
call control such as dialing, answering or hanging up a call.
1.1. Interoperability Compliance Testing
Avaya's formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya's telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on making, answering and ending calls using the Plantronics Calisto P210-A
USB Handset and verifying good talk path in both directions. Additional features of the Calisto
P210-A USB Handset such as muting the microphone, adjusting incoming volume and ringer
adjustment were also verified. The type of calls made included calls to voicemail, to internal
extensions and to the PSTN.
The serviceability testing focused on verifying the usability of the Calisto P210-A USB Handset
after restarting Avaya one-X Communicator and disconnecting and reconnecting the USB
Handset from the PC.
1.2. Support
For technical support and information on Calisto P210-A USB Handset, contact Plantronics at:
• Phone: +1 (800) 544-4660
JC; Reviewed:
SPOC 3/9/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
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