CTI INSIGHT
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AVAYA 2410 Digital Phones IP Office
1) Line & Feature Buttons/Display - to make an external call, dial 9 followed by the number. You may start dialing from the key pad
directly. When you start dialing, whether it be internal or external, the speaker will come off-hook.
2) Message Waiting Light – the light is located on the upper part of the phone and will turn on every time you have voicemail.
3) Page Left & Right – these buttons are used to navigate through different screens that appear on your phone. The 2410 has two
main screens and the 2420 has three main screens. Additional feature located through the menu options may require you to use these
buttons to scroll through other screens.
4) Softkeys (Also knows as Menu keys) - these are the menu buttons that are located underneath your screen. These buttons offer you
four options, speed dial, log, options and labels.
5) Message – use this button to access your voicemail mailbox. Additionally you may have access to voicemail from outside the office
by dialing a number that will be provided during training or you organization administrator.
6) Hold - To put a call on hold while you answer another call or perform another task press [Hold]. The hold icon that appears on the
Hold button will show up next to held call, providing you a visual indication you have a call on hold.
To answer a new call while active on another
1. Press [Hold].
2. Press the call appearance button of the incoming call. The hold icon that appears on the Hold button will show up next to
held call.
Alternatively, when you receive a call while on an active call, press the button next to the line where the call comes
in.
To return to the held call
Press the call appearance button of the held call.
Note: If you wish to drop one of the calls press the Drop button to disconnect that call, and then press the button next to the held call.
This makes sure that call is disconnected.
7) Transfer Button
1. While on a call, press [Transfer] the caller will be put on hold and you will hear dial tone.
2. Dial the number to which the call is to be transferred. (ringing tone).
3. Remain on the line and announce the call before pressing [Transfer] again or hang-up.
If you do not wish to announce the call, press [Transfer] once you entered the extension number to complete the call.
Note: If the line is busy or if there is no answer, press [Drop] and return to the held call by pressing the button next to the held call.
Otherwise complete the transfer and the call will go to voicemail.
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AVAYA 2420 Digital Phones IP Office
www.consoltech.com
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