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4. Troubleshooting

This chapter describes common problems during the usage of ScanSnap and how to remedy them.

4.1. Troubleshooting Checklist

Before you ask for repair service, please check the following items.

If you cannot solve the problem even after checking the following items, contact the store where you purchased the

scanner, or contact an authorized FUJITSU scanner service provider.

Symptom

The scanner cannot be turned on.

Scanning does not start.

Vertical lines appear in the generated

image.

The generated image of the document

shifts or is distorted.

The image is generated in whitish or

blackish.

10 |

Check This Item

Are the AC/USB cable and AC adapter

connected correctly?

Is the Paper chute cover closed? (The

scanner's power supply is controlled by

closing/opening the Paper chute cover.)

Have Mac OS started up completely?

(The scanner's power supply is controlled

by turning on/off the PC.)

Have you pushed the [POWER] button to

turn off the scanner? (The scanner can be

turned off by pressing the [POWER] button

when the paper chute cover is opened.)

Is the USB cable properly connected?

Does the

LED light blink repeatedly?

Is ScanSnap Manager started?

(If ScanSnap Manager is started

successfully, the "ScanSnap Manager" icon

and a triangle underneath appear on the

Dock menu.)

Is ScanSnap Manager running normally?

(If ScanSnap Manager is not running

normally, the "ScanSnap Manager" icon on

the Dock menu is displayed as

Is the "Scan and Save Settings" window still

displayed?

Is the inside of the ADF dirty?

Is the document loaded correctly?

When performing Black &White (B&W)

scanning, is [Option...] - "Brightness" on the

[Scanning] tab set extremely Light or Dark?

Correctly connect the AC/USB cable and

AC adapter.

Disconnect the AC adaptor/cable and

reconnect them again.

Open the Paper chute cover.

Please wait until Mac OS has started up

completely. The

Mac OS is starting up or the scanner is in

low power mode.

Press the [POWER] button on the scanner.

Correctly connect the USB cable. (When a

hub is used, check the hub's power supply.)

Disconnect the AC adaptor/cable and

reconnect them again.

If the "ScanSnap Manager" icon is not

displayed, start ScanSnap Manager in the

location in which "ScanSnap" was installed

at Finder (Usually you can start it by

selecting "Applications" – "ScanSnap" –

"ScanSnap Manager").

Perform the following procedure:

1. Disconnect and reconnect the AC cable

and AC adapter.

If this does not change the state, perform

step 2.

2. If a USB hub is being used, connect the

scanner directly to your PC.

If this does not change the state, perform

step 3.

3. Restart your PC.

4. If none of the above trouble shootings

remedies the problem, uninstall and

re-install ScanSnap Manager.

Close the "Scan and Save Settings" window,

and scan the document.

Clean the inside of the ADF following the

instructions in "5. Daily Care".

Load the document correctly.

Adjust "Brightness" at the [Scanning] tab -

[Option...] in the "Scan and Save Settings"

window.

Remedy

LED may turn off when