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3 Troubleshooting

This section includes resolutions for various error conditions you may encounter.

If you are unable to resolve an error condition, ask your HP support representative for

assistance. See

Depending on your system conﬁguration, you may be able to view error messages

(R-SIMS) as follows:

•

In Remote Web Console (Status tab)

•

In Command View Advanced Edition ("Alerts" window).

•

In Command View (Event History or Event Notiﬁcation windows).

Error Condition

The logical devices are not recognized by

the host.

HP StorageWorks Disk Array XP operating system conﬁguration guide Novell Netware

Calling the HP support center

Recommended Action

Verify that the READY indicator lights on the

disk array are ON.

Verify that ﬁber cables are correctly installed

and ﬁrmly connected.

Verify that the target IDs are properly

conﬁgured. The LUNs for each TID must

start at 0 and continue sequentially without

skipping any numbers.

Verify that the TIDs/WWNs on each bus

are unique. Do not install two devices with

the same ID on the same bus.

Recheck the buses for new devices.

Verify that LUSE devices are not intermixed

with normal LUNs on the same port.

Verify that the maximum number of LUSE

devices per port has not been exceeded.

Verify that the disk array host mode is set

correctly.