Fibar Group FGR - 221 Panduan Pengoperasian - Halaman 2

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12. AGS shall not accept a complaint claim only when:

VII Additional functionality - position indicating.

• the Device was misused or the manual was not observed,

• the Device was provided by the Customer incomplete, without

accessories or nameplate,

The Roller Shutter Controller has built-in mechanisms enabling it to

• it was determined that the fault was caused by other reasons than

detect the current position of roller shutters, awnings and similar

a material or manufacturing defect of the Device

devices. For proper operation of the mechanism, it is necessary to

• the guarantee document is not valid or there is no proof of

use a motor with mechanical limit switches. Correct operation of the

purchase,

position detecting mechanism, when using motor with overload

switches, depends on motor power and the suitability of specific

13. The Manufacturer shall not be liable for damages to property

models - therefore it is recommended to use a motor with mechanical

caused by defective device. The Manufacturer shall not be liable for

limit switches. For each engine type the calibration procedure should

indirect, incidental, special, consequential or punitive damages, or

be performed.

for any damages, including, inter alia, loss of profits, savings, data,

loss of benefits, claims by third parties and any property damage or

personal injuries arising from or related to the use of the Device.

VII Operating the Roller Shutter Controller

14. The guarantee shall not cover:

• mechanical damages (cracks, fractures, cuts, abrasions, physical

The Roller Shutter Controller may be operated using the

deformations caused by impact, falling or dropping the device or

other object, improper use or not observing the operating manual);

following control elements:

• damages resulting from external causes, e.g.: flood, storm, fire,

- any controller compatible with the system

- a mobile phone (e.g. iPhone and phones from other manufacturers

lightning, natural disasters, earthquakes, war, civil disturbance, force

majeure, unforeseen accidents, theft, water damage, liquid leakage,

with appropriate software)

battery spill, weather conditions, sunlight, sand, moisture, high or low

devices of tablet type (such as iPad)

PC, using a web browser

temperature, air pollution;

- using a push-button connected to the device

• damages caused by malfunctioning software, attack of a computer

virus, or by failure to update the software as recommended by the

- using service button B, located inside the housing (activates S1

Manufacturer;

input)

• damages resulting from: surges in the power and/or telecommuni-

cation network, improper connection to the grid in a manner

inconsistent with the operating manual, or from connecting other

VIII Procedures for malfunctions

devices not recommended by the Manufacturer.

• damages caused by operating or storing the device in extremely

adverse conditions, i.e. high humidity, dust, too low (freezing) or too

The device does not respond to a pre-programmed transmitter:

high ambient temperature. Detailed permissible conditions for

operating the Device are defined in the operating manual;

• Make sure that the maximum range is not exceeded and the signal

path is not obstructed by metal surfaces such as metal cabinets, etc.

• damages caused by using accessories not recommended by the

• Make sure the device is not in the programming mode, or repeat

Manufacturer

the programming process.

• damages caused by faulty electrical installation of the Customer,

including the use of incorrect fuses;

• damages caused by Customer's failure to provide maintenance and

servicing activities defined in the operating manual;

• damages resulting from the use of spurious spare parts or

accessories improper for given model, repairing and introducing

IX GUARANTEE

alterations by unauthorized persons;

• defects caused by operating faulty Device or accessories.

1. The Guarantee is provided by FIBAR GROUP Sp. z o.o.

15. The scope of the guarantee repairs shall not include periodic

(hereinafter "Manufacturer"), based in Poznan, ul. Lotnicza 1; 60-421

maintenance and inspections, in particular cleaning, adjustments,

Poznan, entered in the register of the National Court Register kept

operational checks, correction of errors or parameter programming

by the District Court in Poznań, VIII Economic Department of the

and other activities that should be performed by the user (Buyer).

National Court Register, no. 370151, NIP 7811858097, REGON:

The guarantee shall not cover natural wear and tear of the Device

301595664.

and its components listed in the operating manual and in technical

documentation as such elements have a defined operational life.

2. The Manufacturer is responsible for equipment malfunction

resulting from physical defects (manufacturing or material) of the

16. If a defect is not covered by the guarantee, the Manufacturer

Device for 12 months from the date of its purchasing.

reserves the right to remove such defect at its sole discretion,

repairing the damaged or destroyed parts or providing components

3. During the Guarantee period, the Manufacturer shall remove any

necessary for repair or replacement.

defects, free of charge, by repairing or replacing (at the sole

discretion of the Manufacturer) any defective components of the

17. This guarantee shall not exclude, limit or suspend the Customer

Device with new or regenerated components, that are free of

rights when the provided product is inconsistent with the purchase

defects. When the repair impossible, the Manufacturer reserves the

agreement.

right to replace the device with a new or regenerated one, which shall

be free of any defects and its condition shall not be worse than the

original device owned by the Customer.

4. In special cases, when the device cannot be replaced with the

device of the same type (e.g. the device is no longer available in the

commercial offer), the Manufacturer may replace it with a different

device having technical parameters similar to the faulty one. Such

activity shall be considered as fulfilling the obligations of the

Manufacturer. The Manufacturer shall not refund money paid for the

device.

FIBARGROUP

5. The holder of a valid guarantee shall submit a guarantee claim

FIBARO

through the guarantee service. Remember: before you submit a

guarantee claim, contact our technical support using telephone or

In case of any technical questions contact customer service centre

in your country.

e-mail. More than 50% of operational problems is resolved remotely,

saving time and money spent to initiating guarantee procedure. If

remote support is insufficient, the Customer shall fill the guarantee

www.fibargroup.com

claim form (using our website - www.fibargroup.com) in order to

obtain claim authorization.

When the guarantee claim form is submitted correctly, the Customer

shall receive the claim confirmation with an unique number (Return

Merchandise Authorization -RMA).

6. The claim may be also submitted by telephone. In this case, the

call is recorded and the Customer shall be informed about it by a

consultant before submitting the claim. Immediately after submitting

the claim, the consultant shall provide the Customer with the claim

number (RMA-number).

7. When the guarantee claim form is submitted correctly, a

representative of the Authorised Guarantee Service (hereinafter as

"AGS") shall contact the Customer.

8. Defects revealed within the guarantee period shall be removed

not later than 30 days from the date of delivering the Device to AGS.

The guarantee period shall be extended by the time in which the

Device was kept by AGS.

9. The faulty device shall be provided by the Customer with complete

standard equipment and documents proving its purchase.

10. Parts replaced under the guarantee are the property of the

Manufacturer. The guarantee for all parts replaced in the guarantee

process shall be equal to the guarantee period of the original device.

The guarantee period of the replaced part shall not be extended.

11. Costs of delivering the faulty device shall be borne by the

Customer. For unjustified service calls, the Service may charge the

Customer with travel expenses and handling costs related to the

case.

This Device may be used with all devices

certified with Z-Wave certificate and should be

compatible with such devices produced by

other manufacturers.

Any device compatible with Z-Wave may be added

to Fibaro system.