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Unable to Scan the Image

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power

source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.

CHECK1

Is your application compliant to TWAIN?

If you are using Windows 98/Me/2000 and your

application is not TWAIN compliant, the application

cannot acquire images. Use an application that is

TWAIN compliant, such as the included Sharpdesk.

CHECK2

Have you selected the scanner driver of this

unit on your application?

Make sure that the "SHARP Personal MFP series" or

"WIA-SHARP AR-122E" is selected on your application.

Reference:

Scanning an Image from a TWAIN-

Compliant Application

CHECK3

Have you specified all scanning preferences

appropriately?

Setting a large area with full colour together with a high

resolution setting, makes the data size large, resulting in

extended scanning times. It is recommended to set the

scanning preferences depending on the type of original

to be scanned, i.e., Text, Text/Graphics, Photograph,

Colour, Black & White.

CHECK4

Is there enough computer memory?

Your computer may not have enough available memory

to hold the document you want to scan. Lower the scan

resolution.

CHECK5

Has the specified period of program timeout

already elapsed?

Neither printing nor scanning jobs can be sent to the

unit from your computer during the specified period of

program timeout after copying.

To send a scanning job immediately, press the clear

(

)

key twice, ONLINE key or SCANNER key on the

unit.

Reference:

For more detail, refer to "USER

PROGRAMS" in the Operation Manual.

CHECK6

Does your computer's operating system

support the scanner driver?

The operating systems that support the unit's scanner

driver are Windows 98/Me/2000/XP.

CHECK7

Are you using an appropriate interface?

Only the USB interface can be used for the unit's

scanning function. Make sure the unit is connected to

your computer with a USB cable. If the unit was

connected to your computer with a parallel cable when

you installed the SHARP Personal MFP series software,

uninstall the SHARP Personal MFP series software.

Refer to "INSTALLING THE SOFTWARE" in the

Operation Manual for the order of installation of the

SHARP Personal MFP series software and connection

of the USB cable, and reinstall the SHARP Personal

MFP series software.

Reference:

Uninstalling SHARP Personal MFP Series

Software

CHECK8

Have the scanner driver and Button Manager

been installed properly?

If normal scanning still cannot be performed even after

confirming the items on the above check list, delete

SHARP Personal MFP series software and then

reinstall it.

Reference:

Uninstalling SHARP Personal MFP Series

Software

CONTENTS

INDEX