Digital Blue QX3 Setup Manual - Halaman 8

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1318 Parent Guide Final

03/12/2002

Troubleshooting,

continued

Sound

We recommend using speakers that

connect directly to the ports on your

sound card. Although USB speakers

work with the Digital Blue QX3

software, under heavy CPU load we

have found quality problems, resulting

in choppy playback.

Import/export problems

Import supports the following formats:

BMP (1-bit, 2-bit, 4-bit, 8-bit, 24-bit,

and 32-bit color depths).

JPEG (color and grey scale).

Photo CD.

Export supports the following formats:

BMP (24-bit), JPEG (color).

AVI.

Error messages

You may encounter error messages

using the QX3™ software. These

errors will appear either in the Live

View screen or in a standard dialog

box. If errors are recurring, you can

check our support web site for up-to-

date information on problems and

solutions. If you don't find a solution

there, contact Technical Support (see

page 7).

04:05 PM

Page 8

Error messages appearing in a

standard dialog box contain a number

to identify the specific cause to

technical support. These messages

also include a suggested resolution.

The following table lists the most

common of these messages and

™

additional suggested solutions.

Message

Your microscope is not plugged in. Please

connect the microscope.

Your computer can't find all the necessary

software components. Please reinstall

QX3 software.

There is not enough room on your computer

to get started. Please make more room on

your hard drive.

Your computer stopped paying attention.

Please exit and restart the QX3

You are out of memory. Please exit other

applications to free up more memory.

P A R E N T

Solution

Connect the microscope, see page 3.

Reinstall the QX3™ software (see page 3)

or go to Add/Remove Programs in your

Computer's control panels, select the

QX3™ Microscope from the menu of

programs and click Add/Remove. Select

the "repair" option and click "next."

Delete items from the sample collection,

run the Windows

maintenance utilities,

and/or delete other unused files

and applications.

Click OK to exit the software. Restart the

™

Software.

™

software. If error repeats, reboot

QX3

your computer.

Alt-tab to other open applications and

exit them.

Q U I C K

S T A R T

G U I D E